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ELV & Low Current Engineer - Construction Supervision Consultant

3 open positions

Position Objective:

The Low Current Engineer supervises the Contractor's extra-low-voltage (ELV) systems across off-site manufacturing and on-site installation. The role reviews and approves the detailed design, drawings and submittals, witnesses testing and commissioning, and accepts the works against the project requirements, specifications and Saudi codes, before the PMC's final approval.

Job Description & Responsibilities:

Key responsibilities of the ELV & Low Current Engineer on the modular building construction supervision team:

  • Review and approve the ELV detailed design and Issued-For-Construction (IFC) drawings from the Designer or the design-build Contractor, together with the Contractor's shop drawings and as-built drawings.
  • Review and approve the Contractor's method statements (MS), material approval requests (MAR), inspection and test plans (ITP) and prequalification documents (PQD) for ELV subcontractors, before work or procurement starts.
  • Supervise and inspect ELV works in the factory for the off-site modules and on site for infrastructure and module erection.
  • Respond to the Contractor's material inspection requests (MIR) and work inspection requests (WIR) at the agreed hold and witness points, checking certificates and submittals against approved data before anything is built into the works.
  • Verify that ELV installations follow the approved design, project specifications, manufacturer requirements, and SBC 801 for fire and SBC 1101 for energy.
  • Witness the Factory Acceptance Test (FAT) of ELV equipment and panels at the factory, then the Site Acceptance Test (SAT) once the systems are installed and integrated on site.
  • Witness and verify testing and commissioning across CCTV, access control, building management systems (BMS), fire alarm, public address, structured cabling, intrusion detection, audio-visual (AV), master clock and IPTV, with strong depth in several of these systems.
  • Run the integrated cause-and-effect and matrix verification, confirming the fire alarm correctly drives access control, BMS, lifts and public address under each scenario.
  • Verify the IP network, head-end and server-room build, including racks, power, cooling and labelling, before the systems go live.
  • Raise Site Observation Reports (SORs) and Non-Conformance Reports (NCRs) where work fails specification, track each to verified close-out, and coordinate ELV interfaces with the electrical, mechanical and fire-protection disciplines, supporting the Civil Defense and SALAMA final inspection.
  • Review the Contractor's ELV quantities and payment applications as the first check before the PMC, verify the as-built records, configuration backups, warranties, operation manuals and the handover spare-parts schedule, confirm operator training is delivered, and provide daily, weekly and monthly input to the Project Manager.

Qualifications & Experience:

  • An accredited bachelor's degree in electrical or communications engineering, with registration or eligibility with the Saudi Council of Engineers (SCE); Professional Engineer (PE) accreditation is preferred.
  • Minimum 8 years supervising and witnessing testing and commissioning across ELV systems, with strong depth in several of CCTV, access control, building management systems, fire alarm, public address and structured cabling. An ELV-exclusive career is not required; electrical engineers with genuine ELV depth are welcome.
  • Sound knowledge of ELV standards and life-safety requirements, including fire alarm and public-address compliance with SBC 801 and the Civil Defense rules.
  • Practical command of the submittal and inspection workflow: method statements, material and work inspection requests, inspection and test plans, and prequalification documents.
  • Familiar with testing interfaces and commissioning methodologies, fluent with mainstream project and supervision systems (for example Primavera P6, Aconex and AutoCAD), and quick to adopt the Consultant's in-house systems.
  • Experience on modular, prefabricated or precast construction or Design for Manufacture and Assembly (DfMA) programs is an advantage.
  • Saudi or Gulf (GCC) construction-supervision experience and familiarity with Civil Defense / SALAMA and the Saudi Building Code (SBC) are highly preferred.
  • Good written and spoken English for inspection records and reporting; Arabic is an advantage.
  • Open to international and Saudi candidates, who must be legally eligible to work in Saudi Arabia. The role is based across multiple cities in the Kingdom, and some travel may be required.
Riyadh, Saudi Arabia
CSC

Operations Manager

2 open positions

Position Objective


Norconsult Telematics is seeking an experienced Operations Manager to lead the design, implementation, and governance of the operational model for a new greenfield wholesale telecommunications infrastructure operator. This strategic leadership role will be responsible for defining the Target Operating Model (TOM), Operations Readiness Framework, Managed Services Strategy, and operational governance required to successfully launch and operate a carrier-grade telecommunications network. Following commercial launch, the successful candidate will oversee Managed Service Provider (MSP) performance, operational excellence, regulatory compliance, and continual service improvement. The role covers a complex telecommunications environment comprising Fiber Networks, DWDM, IP/MPLS Core, Subsea Cable Landing Stations (CLS), Internet Exchange Points (IXP), Technical Facilities, Cybersecurity Operations, and OSS/BSS platforms.


Job Description & Responsibilities


  • Lead the development and implementation of the end-to-end Target Operating Model (TOM) across Network Operations, Security Operations, Technical Operations, Field Services, Subsea Cable Landing Stations (CLS), Internet Exchange Points (IXP), Technical Facilities, and Cybersecurity Operations.
  • Design the operational framework covering NOC, SOC, ITOC, L1/L2/L3 support, field maintenance, spare parts management, escalation procedures, shift operations, governance structures, and vendor responsibilities.
  • Develop and implement comprehensive Operations Readiness and Day-1 launch plans, ensuring people, processes, technology, operational tools, facilities, and vendors are fully prepared for commercial service activation.
  • Define and govern Operational Acceptance Testing (OAT), readiness milestones, launch gates, Hypercare activities, Disaster Recovery (DR), Business Continuity (BC), and operational simulations.
  • Develop the Managed Services sourcing strategy, define insourcing and outsourcing boundaries, support RFP/RFI preparation, vendor evaluation, contract negotiations, and transition to Managed Service Providers (MSPs).
  • Establish governance frameworks for MSP performance, contract compliance, service quality, operational reporting, and continual service improvement.
  • Define and implement operational performance frameworks including KPIs, Quality of Service (QoS), Quality of Experience (QoE), Key Quality Indicators (KQIs), Customer Satisfaction (CSAT), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs).
  • Oversee OSS/BSS operational tooling requirements, integration, operational acceptance, and service readiness across all technology domains.
  • Ensure compliance with telecommunications regulations, cybersecurity requirements, and industry standards including ISO, IEC, ITIL, and National Cybersecurity Authority (NCA) frameworks.
  • Lead operational governance meetings, executive reporting, and strategic performance reviews with internal stakeholders, customers, vendors, and senior management.
  • Drive continuous operational improvement through performance analysis, operational benchmarking, automation initiatives, and service optimization.
  • Support carrier peering, international interconnection, Internet Exchange Point (IXP) operations, and wholesale service delivery readiness.


Key Deliverables


  • Target Operating Model (TOM)
  • Operations Readiness Framework & Plan
  • Managed Services Strategy
  • MSP Governance Framework
  • Operational Acceptance Testing (OAT) Programme
  • Hypercare & Stabilisation Plan
  • Operational KPI, QoS, QoE & KQI Framework
  • SLA & OLA Governance Model
  • Disaster Recovery & Business Continuity Framework
  • Executive Operations Dashboards & Governance Reports


Qualifications & Experience


  • Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.
  • Minimum 15 years of experience in telecommunications operations, service delivery, or network transformation programmes.
  • At least 5 years in a senior leadership role responsible for operations readiness, managed services, network operations, or operational transformation.
  • Proven experience designing Target Operating Models (TOM) and Operations Readiness frameworks for greenfield or large-scale telecommunications infrastructure projects.
  • Strong experience managing carrier-grade Fiber Networks, DWDM, IP/MPLS Core, OSS/BSS platforms, Internet Exchange Points (IXP), Subsea Cable Landing Stations (CLS), Technical Facilities, and Cybersecurity Operations.
  • Demonstrated experience defining and governing Managed Service Provider (MSP) contracts, operational performance, vendor management, and service governance.
  • Experience leading operational acceptance, service transition, Hypercare, and operational stabilisation activities.
  • Strong understanding of ITIL Service Management, operational governance, service assurance, performance management, and continual service improvement.
  • Excellent leadership, stakeholder management, communication, negotiation, and presentation skills.
  • Experience working with telecom operators, wholesale carriers, system integrators, or large-scale national telecommunications infrastructure programmes is highly desirable.
  • Professional certifications such as PMP, ITIL, PRINCE2, TOGAF, CCNP, CCIE, CISSP, or equivalent will be an advantage.​


Riyadh, Saudi Arabia
Operations

Storage Design Engineer

1 open position

Position Objective:

Design, architect, and govern enterprise storage infrastructure based on Dell and NetApp technologies. Responsible for delivering scalable, secure, highly available, and high-performance storage solutions supporting mission-critical applications, virtualization, cloud platforms, Kubernetes/OpenShift, backup & disaster recovery initiatives


Job Description & Responsibilities:

  • Design end-to-end enterprise storage solutions using Dell PowerMax, PowerStore, Unity XT, ECS, and NetApp AFF, FAS, and ONTAP platforms.
  • Develop High-Level Designs (HLD), Low-Level Designs (LLD), implementation plans, migration strategies, and technical documentation.
  • Perform storage sizing, capacity planning, forecasting, and performance analysis based on business and application requirements.
  • Design SAN, NAS, Object Storage, Fibre Channel, NVMe, iSCSI, and IP storage architectures.
  • Design storage solutions for VMware, Red Hat OpenShift, Kubernetes, and cloud environments using CSI integration.
  • Implement high availability, snapshots, replication, Metro/Global replication, backup, disaster recovery, and business continuity solutions.
  • Evaluate and validate Dell and NetApp solutions, ensuring compliance with security, governance, and business requirements.
  • Prepare and review RFPs, RFIs, RFQs, BOQs, technical specifications, and vendor proposals.
  • Support technology refresh, storage modernization, and data migration initiatives with minimal business disruption.
  • Optimize storage utilization, performance, automation, and lifecycle management.
  • Collaborate with server, virtualization, network, cybersecurity, database, backup, and application teams.
  • Perform Proof of Concepts (PoCs) and recommend new technologies and best practices.
  • Provide technical governance throughout the project lifecycle and ensure adherence to enterprise architecture standards.
  • Support root cause analysis for complex storage issues and define preventive improvements.


Qualifications & Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of enterprise storage design experience.
  • Hands-on experience with Dell PowerMax, PowerStore, Unity XT, ECS, and NetApp ONTAP, AFF, and FAS.
  • Strong knowledge of SAN, NAS, Object Storage, Fibre Channel, NVMe, iSCSI, snapshots, replication, and storage networking.
  • Experience with VMware vSphere, Red Hat OpenShift, Kubernetes CSI, and Linux environments.
  • Experience preparing HLDs, LLDs, BOQs, RFPs, and technical evaluations.
  • Excellent analytical, communication, stakeholder management, and documentation skills.
Riyadh, Saudi Arabia
Cloud

Automation & AIOps Lead

1 open position

Position Objective:

The Automation & AIOps Lead is responsible for defining and governing the automation and AIOps strategy and framework across all operational domains, ensuring automation requirements, tooling specifications, and AIOps capabilities are fully designed, validated, and ready for Day-1 launch. Post-launch, the role transitions to governing the MSP Automation & AIOps function.

Job Description & Responsibilities:

  • Roadmap across NOC, SOC, ITOC, field operations, and performance management.
  • Define automation requirements for fault detection, event correlation, ticket creation, and remediation workflows.
  • Define AIOps platform requirements and use cases — anomaly detection, QoS degradation prediction, predictive analytics, and root cause analysis.
  • Define integration requirements between the AIOps platform, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS.
  • Define governance models for automation development, testing, and change control.
  • Define KPIs for automation effectiveness and AIOps performance.
  • Govern automation readiness validation — testing, acceptance criteria, and sign-off.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate automation and AIOps readiness for Day-1 launch.
  • Monitor MSP automation and AIOps performance against agreed effectiveness KPIs.
  • Define automation frameworks for carrier peering provisioning, interconnection management, and bandwidth-on-demand service fulfillment.
  • Review and approve new automation use cases and AIOps model updates proposed by the MSP.
  • Lead periodic automation governance reviews and drive corrective action on false positives, missed detections, or automation failures.
  • Validate MSP adherence to automation change control and testing governance requirements.
  • Drive continual service improvement (CSI) for automation and AIOps — identify automation coverage gaps, commission new use cases, and validate effectiveness improvements.
  • Govern vendor and MSP contract performance related to automation and AIOps services, including remediation tracking for persistent effectiveness shortfalls.

Qualifications & Experience:

  • Minimum 10 years in telecommunications operations or network automation.
  • Experience designing AIOps frameworks and automation strategies for NOC or SOC environments.
  • Knowledge of AI/ML applications to network operations — anomaly detection, predictive analytics, and root cause analysis.
  • Experience defining integration requirements between AIOps, NMS, SIEM, and ITSM.
  • Greenfield or build-to-operate program experience is advantageous.
  • Familiarity with TM Forum Open APIs and ETSI ZSM (Zero-touch network and Service Management) reference architecture for multi-vendor automation integration..
  • Understanding of QoS degradation prediction and pre-emptive service impact management.
  • Ability to define automation frameworks and governance models.
  • Familiarity with AIOps platforms, NMS, SIEM, and ITSM integration.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with MSP governance, vendor performance management, and continual service improvement in automation and AIOps domains.


Riyadh, Saudi Arabia
Operations

Mechanical Design Engineer

1 open position
Position Objective:
To provide independent technical review of mechanical design deliverables produced by the design consultant for data centre facilities. The Mechanical Designer acts on behalf of the PMO to verify that submitted designs are technically sound, code-compliant, buildable, and fully aligned with the project brief, employer’s requirements, and applicable standards across all stages from concept through Issued for Construction and Shop Drawings.

Job Description & Responsibilities:
  • Review and technically assess mechanical design submissions across all stages (concept, schematic, detailed design, Issued for Construction (IFC) and Shop Drawings) and issue structured, actionable review comments within agreed turnaround times.
  • Assess mechanical design submissions including cooling load calculations, precision cooling system layouts (CRAC/CRAH, chillers, cooling towers), pipework schematics, Fire Fighting, HVAC ductwork arrangements, and equipment specifications against project requirements and industry best practice.
  • Review fire suppression, plumbing, and drainage design packages for completeness, standard compliance, and compatibility with the wider building and mechanical systems.
  • Verify that submitted designs comply with the applicable Tier classification requirements (TIA-942, Uptime Institute), resilience configurations (N+1, 2N), and the power usage effectiveness (PUE) targets set out in the project brief.
  • Check mechanical design coordination across disciplines, identify unresolved spatial conflicts, interface gaps between mechanical sub-systems, and missing cross-discipline coordination between electrical, CSA, and ICT/ELV packages.
  • Review BIM models and coordination reports submitted by the contractor, verify that mechanical systems are modelled to the required LOD, and confirm clash detection has been carried out and resolved prior to IFC issue.
  • Track the status of all open review comments, verify the adequacy of contractor responses and resubmissions, and maintain a live register of outstanding and closed technical issues.
  • Attend design review meetings, design coordination workshops, and BIM coordination sessions as the PMO’s mechanical technical representative; prepare and issue meeting minutes and action trackers.
  • Support the PMO team during construction by reviewing mechanical shop drawings, material submittals, method statements, FAT and SAT procedures, and commissioning plans; flag deviations from the approved IFC design and raise non-conformance records as required.
Qualifications & Experience:
  • Bachelor’s degree in mechanical engineering.
  • Minimum 8–12 years of experience in mechanical engineering for data centers or mission-critical facilities, with a demonstrated track record in design on consultancy-side engagements.
  • Deep technical knowledge of data center mechanical systems: Precision cooling, diesel generators, BMS, drainage, fire suppression, and HVAC.
  • Strong familiarity with Tier classification standards (TIA-942, Uptime Institute), resilience design principles, and PUE benchmarking.
  • Proficiency in reviewing mechanical design packages produced in AutoCAD, Revit MEP, ETAP, or equivalent tools; ability to interrogate calculation reports and verify design assumptions.
  • Working knowledge of BIM coordination processes (Revit, Navisworks) sufficient to review federated models and assess LOD compliance.
  • Thorough knowledge of applicable standards: IEC 60364, BS 7671, NFPA 70/75, ASHRAE A2, and local authority requirements.
  • Strong written communication skills: able to produce clear, well-referenced review comment schedules and technical correspondence.
Riyadh, Saudi Arabia
Data Center Design
Full time

IT Project Manager (SW Quality)

1 open position

Position Objective

Plan, manage and deliver multiple software quality management projects on time, within budget and to agreed quality standards, through clear scope definition, effective resource coordination and proactive risk management, in line with the company’s strategic objectives.

Key Responsibilities

  • Define project scope, objectives and deliverables for software quality, testing and QA initiatives based on business and technical requirements.
  • Build and maintain detailed project plans, schedules, milestones and resource allocation across QA and testing workstreams.
  • Identify key stakeholders and set up communication plans to keep them aligned across the project lifecycle.
  • Lead cross-functional teams (QA, testing, development and business), assign ownership and hold team members accountable for deliverables.
  • Plan and coordinate quality activities across the SDLC, including test cycles, UAT, release readiness and quality sign-off.
  • Identify and assess project and quality risks, maintain the risk register and drive mitigation actions.
  • Track progress, resolve issues and take corrective action to protect delivery and quality commitments.
  • Manage budgets, monitor spend and control scope changes to prevent cost and schedule overruns.
  • Coordinate with internal departments and external partners to secure and optimise QA resources, tools and environments.
  • Serve as the main point of contact between business stakeholders, technical teams, clients and vendors.
  • Manage testing and QA vendors, and monitor their performance against contracts and SLAs.
  • Ensure delivery complies with applicable regulations, quality standards (e.g., ISO 9001, CMMI) and Tahakom’s internal policies.
  • Review deliverables and coordinate quality audits to confirm they meet agreed requirements and acceptance criteria.
  • Run regular status meetings and communicate progress, quality metrics, risks and decisions to stakeholders.
  • Prepare periodic senior management reports on project performance, quality KPIs, budget status and recommended actions.
  • Use project management and test management tools (e.g., Jira, Azure DevOps, MS Project) to track milestones, dependencies and KPIs.
  • Conduct post-project reviews, capture lessons learned and recommend improvements to delivery and quality processes.
  • For the Senior Program Manager role: also oversee cross-project dependencies, program governance and executive reporting.

Qualifications & Experience

  • Bachelor’s degree in Computer Science or Information Technology (mandatory).
  • A degree from a Saudi university is an advantage.
  • Minimum 5 years of IT project management experience, with a focus on software quality, testing or QA projects, preferably in AI or advanced technology.
  • At least 1 year of managing multiple projects simultaneously (mandatory).
  • PMP, PMI-ACP or equivalent project management certification; ISTQB or another quality certification is an advantage.
  • Proven skills in project planning, scheduling, budgeting, resource allocation and risk management.
  • Good understanding of QA processes, testing lifecycles, quality metrics and release management.
  • Experience coordinating cross-functional teams, business stakeholders and external vendors.
  • Strong communication, stakeholder management, analytical and problem-solving skills.
  • Must be based in Saudi Arabia and able to join within 30 days.


Riyadh, Saudi Arabia
Tahakom
Full time

Cloud Engineer

1 open position
Position Objective
Design, build, and implement a scalable, secure, and highly available private cloud platform using VMware and Red Hat OpenShift (OCP). Ensure platform readiness, automation, enterprise integration, and compliance with security and governance standards.
​
Job Description & Responsibilities
  • Design and implement end-to-end private cloud and container platform architectures (HLD/LLD).
  • Deploy and manage VMware infrastructure, including vSphere, vCenter, NSX-T, and vSAN.
  • Design, deploy, and manage Red Hat OpenShift (OCP) clusters and container platforms.
  • Integrate cloud infrastructure with enterprise network, security, storage, and ITSM systems.
  • Implement disaster recovery (DR), replication, high availability, and backup strategies.
  • Configure VMware cloud management tools, including vRA, vRO, and vROps.
  • Develop automation workflows using Ansible, vRO, APIs, and scripting.
  • Enable self-service provisioning, service catalogs, templates, and blueprints through ServiceNow/vRA.
  • Implement multi-tenancy, RBAC, resource management, and cloud governance.
  • Ensure platform security, scalability, performance, and production readiness.
  • Prepare technical documentation, architecture designs, and operational procedures.
Qualifications & Experience
  • Bachelor's degree in Computer Science, IT, Engineering, or a related field.
  • Minimum 6+ years of relevant experience in VMware infrastructure, private cloud architecture, and platform implementation.
  • Strong hands-on experience with VMware vSphere, vCenter, NSX-T, and vSAN.
  • Experience with Red Hat OpenShift, Kubernetes, and container platforms.
  • Knowledge of vRA, vRO, vROps, Ansible, REST APIs, and ServiceNow.
  • Experience in cloud automation, DR, high availability, infrastructure security, and enterprise integrations.
  • Strong troubleshooting, documentation, and stakeholder management skills.
Riyadh, Saudi Arabia
Cloud

OSP Project Manager

1 open position

Position Objectives: 

The OSP Project Manager is responsible for managing vendors responsible for OSP work, contractors, and other stakeholders to achieve agreed-upon project deliverables within approved schedules and maintain budget control.

Job Description and Responsibilities

  • Manage and follow up on end-to-end activities in the project, maintaining progress as per the project schedule with all contractors and related stakeholders
  • Agree on monthly targets with the Senior Project Manager and manage teams against these targets
  • Provide support and prepare management plans, including communication, escalation, implementation timelines, and handover procedures
  • Coordinate with the Senior Project Manager to define and verify the WBS, timelines, and discuss, propose, and recommend technical solutions
  • Prepare project implementation plans and project procedures in coordination with affected client departments and contractors as per client targets
  • Establish mechanisms to identify gaps, track, review, and clarify problems and issues raised in the project, and identify corrective actions needed to resolve blocking issues
  • Chair meetings with vendors and contractors, and participate in other project coordination meetings concerning the area of responsibility
  • Escalate immediately to the Senior Project Manager for any blocking issues
  • Coordinate with other sections, departments, and managers for proper and timely project delivery as per the HPIP
  • Identify, track, and mitigate all project-related risks and provide regular reports throughout the entire project duration
  • Monitor and approve change requests following the approved Change Management process
  • Ensure that results are compiled, documented, and handed over to the client in the required format, quantity, and quality, with timely and correct presentation and explanation of results
  • Prepare section-related reports and provide project information to the Project Control group for incorporation in project reports
  • Verify and approve project closing documentation and handover documents
  • Receive and perform assigned tasks as directed by the Senior Project Manager
  • Conduct regular reviews of changing project requirements, organization, and resource needs, and provide recommendations for changes accordingly

Qualification and Required Skills

  • Bachelor in Civil Engineering or equivalent; formal education in structural engineering is an advantage
  • Minimum 8 years of telecommunications experience with at least 4 years in an OSP management position within a telecom organization
  • PMP certification is an advantage
  • Extensive knowledge and professional experience in the design and execution of civil works and electromechanical installations, project reporting, and coordination
  • Formal training in project management techniques and methodologies, such as PMI, PRINCE2, or similar, is an advantage
  • Strong teamwork, communication skills, and knowledge transfer capability
  • Excellent command of English; Arabic language skills are an advantage

 

Riyadh, Saudi Arabia
OSP Project Management

PM Contracts and Change Control (Telecom)

1 open position

Position Objective

Lead and manage contract governance, compliance, administration, and change management activities for contracts between client (Telecom) and Specialized and other subsidiaries supporting the Program. Ensure contractual obligations, scope, changes, risks, and commercial requirements are effectively controlled and aligned with program objectives. Report to the Project Control Head on contract management, governance, compliance, and change control activities.


Job Description & Responsibilities:

  • Establish and maintain effective contract governance and administration processes throughout the contract lifecycle.
  • Coordinate with Legal, Contracts, Finance, Procurement, Engineering, Project, and other stakeholders on contract drafting, review, execution, and implementation.
  • Represent the PMO in contract discussions, negotiations, amendments, renewals, and updates.
  • Review contracts to ensure clear scope, responsibilities, deliverables, SLAs/KPIs, milestones, commercial terms, and governance requirements.
  • Maintain a comprehensive contract register covering obligations, milestones, deliverables, approvals, risks, changes, and outstanding actions.
  • Monitor contractual performance and compliance, identifying deviations, risks, disputes, and potential contractual exposure.
  • Establish and manage a robust contract change control process covering scope, cost, schedule, responsibilities, and contractual obligations.
  • Review and assess change requests, variations, amendments, and new scope requirements.
  • Coordinate with project and technical teams to assess the impact of changes on scope, cost, schedule, resources, risks, and contractual obligations.
  • Lead the preparation and review of contract amendments, change orders, and annexes required for changes in scope or responsibilities.
  • Maintain contract change logs and ensure all changes receive appropriate approvals and are formally incorporated into contractual documentation.
  • Monitor contractual compliance and proactively identify and escalate legal, commercial, operational, and compliance risks.
  • Coordinate with Legal/Contracts and project stakeholders to resolve contractual claims, disputes, ambiguities, and non-compliance matters.
  • Maintain a centralized repository of contracts, amendments, annexes, change requests, compliance records, and supporting documentation.
  • Develop management reports covering contract status, compliance, changes, risks, claims, issues, and outstanding actions.
  • Ensure contract governance, documentation, reporting, and records meet program, audit, and management requirements.

Qualifications & Experience:

  • Bachelor's degree in Law, Business Administration, Finance, Engineering, Commercial Management, or a related discipline.
  • 10+ years of relevant experience in contract management, preferably within telecom, network deployment, ICT, infrastructure, or large-scale technology programs.
  • Proven experience in contract administration, governance, compliance, change management, variations, amendments, and contract negotiations.
  • Experience managing contracts associated with large and complex telecom/network infrastructure projects is highly desirable.
  • Strong understanding of contract structures, contractual obligations, commercial terms, SLAs/KPIs, change control, and risk management.
  • Experience working with Legal, Finance, Procurement, Engineering, PMO, vendors, and senior stakeholders.
  • Experience in Saudi Arabia and knowledge of contractual practices applicable to telecom infrastructure projects in KSA is preferred.
  • Strong analytical, negotiation, problem-solving, and stakeholder-management skills.
  • Excellent leadership and interpersonal skills with the ability to operate effectively across multiple organizational levels.
  • Excellent reporting and presentation skills with strong proficiency in Microsoft PowerPoint, Excel, and Word.
  • Excellent written and verbal communication skills. Fluent English is mandatory; Arabic is an advantage.
Riyadh, Saudi Arabia
MC PMO

Performance Management & CEM SME

1 open position

Position Objective:

Provide technical expertise to support the design of the performance management and CEM framework across all domains, develop detailed performance specifications and tooling requirements, and validate readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP Performance & CEM function.

Job Description & Responsibilities:

  • Develop detailed KPI definitions, measurement methodologies, and data source requirements across all domains — network, IT infrastructure (ITOC), and IXP.
  • Develop performance threshold requirements, alerting rules, and degradation criteria across all domains.
  • Define CEM tooling technical requirements and data integration specifications.
  • Develop performance reporting templates and executive dashboard specifications.
  • Support the Performance Lead in defining SLA and OLA measurement requirements, and participate in UAT and technical validation of performance and CEM tools.
  • Develop performance baseline requirements for Day-1 launch acceptance.
  • Contribute to OAT (Operational Acceptance Testing) by validating performance monitoring accuracy and CEM tooling readiness.
  • Review MSP performance reporting accuracy and validate KPI data quality across all domains.
  • Assess MSP CEM platform configuration changes and dashboard updates for technical accuracy.
  • Support performance governance reviews with technical analysis of KPI trends and threshold effectiveness.
  • Support continual service improvement (CSI) efforts by providing data-driven analysis of performance gaps and recommending measurement or threshold enhancements.

Qualifications & Experience:

  • Minimum 8 years in telecommunications performance management or network analytics.
  • Technical expertise in performance monitoring tools and CEM platforms.
  • Experience developing KPI frameworks, measurement specifications, and reporting templates across network and IT domains.
  • Knowledge of performance data sources across fiber/DWDM, IP/MPLS, IXP, and IT infrastructure.
  • Experience in a wholesale or carrier environment is advantageous.
  • Deep technical knowledge of network and IT performance measurement and analytics.
  • Strong analytical skills and data-driven mindset.
  • Familiarity with performance management platforms, IT monitoring tools, and BI/reporting tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience supporting MSP performance governance and continual service improvement through data-driven analysis.


Riyadh, Saudi Arabia
Operations

Senior Odoo Code and Performance Optimization Expert

1 open position
Position Objective:
Improve the performance, scalability and reliability of the company’s Odoo platform by identifying and resolving bottlenecks across application code, PostgreSQL databases and supporting infrastructure. Deliver measurable improvements in response times and concurrent-user capacity while maintaining functionality, security and data integrity, and strengthen the development team’s performance optimization practices.
​
Job Description & Responsibilities:
  • Establish performance baselines for priority user journeys, distinguishing system processing time from user waiting time, and agree measurable response-time targets with relevant stakeholders.
  • Profile Odoo, Python, PostgreSQL and infrastructure components to identify the underlying causes of latency, lock contention, excessive memory consumption and repeated processing.
  • Develop and maintain a prioritized optimization backlog, identifying specific code, database and infrastructure changes based on business impact and technical findings.
  • Refactor custom Odoo modules and Python code to reduce unnecessary database queries, repeated computations and inefficient processing, batching or caching.
  • Optimize PostgreSQL queries, indexes, execution plans and transaction handling while preserving application correctness, security and data integrity.
  • Review and tune Linux/RHEL, Nginx and Docker configurations to address resource constraints, connection limits, timeouts and host or container bottlenecks.
  • Conduct repeatable performance and load testing in a representative preproduction environment to validate response times, peak-load concurrency and the impact of migrations.
  • Deliver changes through peer-reviewed pull requests, automated regression testing, controlled releases and post-release verification.
  • Establish agreed baselines, a ranked optimization backlog and validated initial fixes within the first 30 days; implement priority improvements and demonstrate comparable before-and-after results within 60 days.
  • Demonstrate sustained performance improvements within 90 days, supported by monitoring, regression checks and documented optimization practices.
  • Document findings, implemented changes and measured outcomes, and coach developers to prevent recurring performance issues.
Qualifications & Experience:
  • Bachelor’s degree in Computer Science, Software Engineering, Information Technology or a related discipline, or equivalent practical experience.
  • Minimum 7 years of software engineering experience, including at least 5 years of hands-on Odoo development and a proven track record of optimizing production environments.
  • Experience with recent Odoo versions; Odoo 18 experience is preferred.
  • Advanced Python development skills, including debugging, algorithm optimization and memory analysis.
  • In-depth knowledge of the Odoo ORM, including inheritance, domains, computed and stored fields, dependency tracking, caching, scheduled jobs, access rights and record rules.
  • Advanced PostgreSQL skills, including SQL, execution-plan analysis using EXPLAIN ANALYZE with BUFFERS, indexing, query statistics, transactions, locking, deadlocks and connection management.
  • Strong understanding of PostgreSQL planner statistics and autovacuum, with the ability to trace database bottlenecks to application code.
  • Hands-on experience with Odoo SQL and Periodic profiling, Python profiling using cProfile or equivalent tools, and memory profiling.
  • Ability to interpret call stacks and flame graphs and correlate findings with PostgreSQL statistics, including pg_stat_statements, pg_stat_activity and pg_locks, and ELK logs.
  • Strong Linux/RHEL administration and Nginx configuration skills, including CPU, memory and I/O diagnostics, reverse proxies, load balancing, TLS, request and upstream timing, connection limits and timeouts.
  • Hands-on Docker experience covering Dockerfiles, image builds, Compose, networking, volumes, health checks, logs and resource limits, including troubleshooting CPU throttling and out-of-memory events.
  • Experience with API integrations, Git, CI/CD pipelines, automated testing and load-testing tools such as Locust, JMeter or k6.
  • Strong analytical, documentation and communication skills, with the ability to implement production fixes and transfer knowledge to the development team.
  • Ability to present two production performance optimization case studies demonstrating the problem, personal contribution and measurable before-and-after results.
Riyadh, Saudi Arabia
Digitization
Permanent

Senior Business Excellence Lead

1 open position

Position Objectives

Establish and implement the Infrastructure Quality Assurance Framework, ensuring the quality, compliance, and performance of the Infrastructure Asset Development & Delivery lifecycle by monitoring adherence to approved standards, policies, and procedures; measuring operational performance through KPIs and executive dashboards; and driving continuous improvement initiatives that enhance operational excellence, process maturity, and business outcomes.


Job Description & Responsibilities:

  • Establish and implement an Infra  Quality Assurance framework to assess the sector effectiveness, consistency, and compliance across the entire asset development and delivery lifecycle.
  • Monitor the quality and compliance of Infrastructure Asset Development & Delivery project cycle to ensure adherence to approved policies, standards, procedures, and governance requirements.
  • Develop, maintain, and automate executive dashboards to monitor process performance, quality, compliance, KPIs, SLAs, risks, and improvement initiatives.
  • Define and monitor quality KPIs and process performance metrics to measure operational efficiency, process maturity, customer satisfaction, and service delivery excellence.
  • Conduct regular infra sector quality reviews and compliance assessments to identify process deviations, control weaknesses, non-conformities, and improvement opportunities.
  • Perform trend analysis and root cause analysis on quality issues, process failures, recurring defects, and compliance gaps, and recommend corrective and preventive actions. 
  • Monitor adherence to key Infrastructure delivery milestones, including Scope of Work, Work Orders, MOP, As-Built, PAT, Handover, Asset Capitalization, and Asset Registration, ensuring compliance with defined quality standards. 
  • Participate in process governance and quality review meetings, presenting KPI dashboards, compliance status, quality trends, risks, and recommendations to management. 
  • Coordinate internal quality assessments, audits, and governance reviews, ensuring timely closure of audit findings and implementation of corrective actions.
  • Support the implementation of the EFQM Excellence Model by monitoring business excellence indicators, conducting maturity assessments, and tracking organizational improvement initiatives.
  • Collaborate with Process Owners and Infrastructure stakeholders to improve process quality, strengthen governance, and drive operational excellence across Infrastructure functions. 
  • Ensure process documentation, standards, procedures, and controls remain current and accurately reflect operational practices and governance requirements. 
  • Identify opportunities for continuous improvement by leveraging operational data, quality metrics, benchmarking, and industry best practices to enhance efficiency and customer value. 
  • Prepare executive reports and management presentations summarizing process quality, compliance, performance trends, risks, and strategic recommendations. 
  • Promote a culture of quality, governance, compliance, and continuous improvement by providing guidance, coaching, and awareness sessions across Infrastructure teams.


Qualifications & Experience:

  • Master or Bachelor’s degree in Engineering or Telecommunication.
  • Minimum 10 years telecommunication industry experience with at least 5 years on management position(s) leading large scale projects.
  • Demonstrated experience in Telco Sector Asset Development & Delivery, Network Deployment is highly desirable.
  • Proven experience in developing KPI frameworks, executive dashboards, and performance reporting.
  • Valid Project Management Certification (e.g. PMP / Prince 2), with extensive knowledge of PM methodologies and professional experience in program/projects management and delivery
  • Essential skills : Team work, Communication skills, knowledge transfer capability, Cross-functional communications skills and Team building experience
  • Good knowledge of executive management reporting, presentations and dashboards concepts with good analytical skills. 
  • High level presentation skills, and excellent written and verbal English communications skills, Arabic would be an added advantage.
Riyadh, Saudi Arabia
Infrastructure Excellence
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.