Operations Assurance Engineer - Core and Cloud
1 open position
Position Objective:
To supervise acceptance of all Core Network Vendor deliveries for the project and oversee the process of handover to operations
Job Description & Responsibilities:
Implementation Quality and Acceptance:
· Verify that the Core/Cloud Vendors have appropriate Quality processes and procedures in place for the MCN project, in compliance with project specifications. · Coordinate with internal and external project stakeholders to establish inspection plans, identifying essential inspection points to verify quality, performance, and progress of work. · Review Acceptance Criteria and Acceptance Test Plans, ensure ATP documents are complete, and test plans/schedules are approved and resourced. · Coordinate and follow up the acceptance of Core Network delivery, collaborating with delivery and operations stakeholders based on the established processes. · Follow up on all stages of core network acceptance defined for the project, such as site acceptance, end-to-end, failover, etc. · Collaborate with Implementation PMs and follow up on completion of OILs. · Drive actions related to keeping quality and acceptance targets for the project on track. · Provide updates and reports on acceptance progress and status. · Work with internal and vendor stakeholders to ensure compliance to quality and acceptance processes. · Coordinate with field inspectors to implement a sample inspection methodology to identify, escalate and resolve quality problems. · Prepare QA Audit plans to verify Vendor compliance, ensure corrective actions are identified where any non-conformities or process deviations are identified, and follow up these to conclusion. · Work with the vendor on deep-dive analysis for chronic and unresolved faults. · Conduct audit and ensure all elements configurations for all core domains. · Lead weekly/monthly governance meetings with stakeholders for Core Network KPI review and action plan preparation. · Coordinate with the vendor on new parameter tuning and new feature implementation to improve Core KPIs, including impact analysis preparation.
Customer Acceptance · Support the Operations Assurance Manager as needed to facilitate the Customer’s acceptance of stc services. · Support technical teams to define acceptance test methodologies for customer service acceptance. · Ensure ATP documentation, acceptance test plans and schedules are aligned with the Customer. General · Report to the Operations Assurance Manager on a day-to-day basis. · Collaborating with the PMO and using the available tools and system, track, manage and monitor the progress of all Access acceptance activities for the project. · Provide QA expertise, carry out process gap analysis and identification of process gaps or non-compliances. · Arrange and participate in meetings and workshops on quality assurance and control as applicable to various department deliverables. · Prepare reports and documents related to the scope of the job role. · Attend project implementation and review meetings and assist with compliance against agreed processes & procedures. · Attend and represent the department in quality and process management meetings if required. |
Qualifications & Experience:
· Minimum 10 years of documented professional experience either within an Operator of Vendor organisation, with at least 3 years managing field teams and leading site acceptance activities in the Core Network and Cloud domains.
· Excellent organizational, supervision and inter-personal skills, and well experienced in working in a multi-cultural and multi-national environment.
· Excellent communication skills and fluent in English.
· Recent and relevant experience of working at a management level in major mobile LTE/3G/2G Telecoms Projects.
Proficient in MS Tools (Word, Excel, PowerPoint, Vision).
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