Our Job Offers

·       Review and technically assess CSA design submissions across all stages from concept, schematic, detailed design, and Issued for Construction (IFC) to Shop Drawings and issue structured, actionable review comments within agreed turnaround times.

·       Evaluate structural design packages including foundation designs, slab and framing systems, steel and concrete structures, and connection details; verify structural calculations for accuracy, code compliance, and adequacy for the data center loading conditions including raised floor loads, equipment weights, and seismic requirements.

·       Assess architectural design submissions including floor plans, elevations, sections, room data sheets, facade details, internal finishes schedules, and raised floor layouts; confirm alignment with the functional brief and space programming requirements.

·       Review civil design packages covering site grading, drainage, external works, retaining structures, and utility trench layouts for technical soundness and coordination with building footprints and site infrastructure.

·       Verify that structural and architectural designs adequately accommodate MEP and ICT/ELV requirements: plant room configurations, equipment pads and loadings, structural penetrations, cable tray support provisions, and access routes.

·       Check CSA design coordination across all disciplines, identify interface gaps, missing structural provisions for MEP equipment, and inconsistencies between architectural and structural packages.

·       Review BIM models and coordination reports submitted by the contractor; verify that CSA elements are modelled to the required LOD, and confirm clash detection has been carried out and resolved prior to IFC issue.

·       Track all open review comments, assess the adequacy of contractor responses and resubmissions, and maintain a live register of outstanding and closed technical issues.

·       Attend design review meetings, design coordination workshops, and BIM sessions as the PMO’s CSA technical representative; prepare and issue meeting minutes and action trackers.

Support the PMO team during construction by reviewing CSA shop drawings, material submittals, method statements, and inspection and test plans; raise non-conformance records for any deviations from the approved IFC design.

Position KPIs 

·       Design review comments issued within the agreed turnaround period for all submissions.

·       Completeness and technical quality of review comments: comments are specific, referenced to applicable standards or project documents, and free from ambiguity.

·       Close-out rate of open review comments: contractor responses reviewed and resolved within agreed timeframes.

·       Zero critical CSA design errors reaching site: issues identified and resolved at design stage before construction begins.

Conformance of reviewed designs with the project brief, Employer’s Requirements, and applicable standards.

·       Bachelor’s degree in Civil Engineering, Structural Engineering, or Architecture.

·       Minimum 8–12 years of engineering or design experience in CSA disciplines, with a demonstrated track record in design on consultancy-side engagements for data centres or mission-critical facilities.

·       Strong technical capability in structural analysis and design, with the ability to interrogate calculation packages produced using ETABS, STAAD.Pro, SAP2000, or equivalent tools and verify the design assumptions and results.

·       Sound knowledge of international design codes (EN 1990–1994, EN 1997–1998), BS standards, and relevant ISO frameworks.

·       Good understanding of data center structural and architectural requirements including raised floor systems, high equipment floor loadings, seismic considerations, and facade systems.

·       Working knowledge of BIM coordination processes (Revit, Navisworks) sufficient to review federated models and assess LOD compliance.

·       Strong written communication skills; able to produce clear, well-referenced review comment schedules and technical correspondence.

Experience working in multidisciplinary design review environments and collaborating with design teams from different engineering disciplines

•       Develop detailed customer interaction procedures — fault intake, service requests, SLA breach escalation, and communication workflows.

•       Develop CSAT survey content, scoring rubric, and process integration specifications.

•       Develop agent reference guides for communicating QoE and SLA performance to wholesale customers.

•       Define CRM platform technical requirements and configuration specifications.

•       Develop procedures for large enterprise customer escalations and priority handling for wholesale carrier accounts.

•       Develop Call Center knowledge base content and agent reference guides.

•       Support the Call Center Lead in defining staffing skills and training content, and participate in readiness simulations, scenario testing, and acceptance testing of Call Center tooling.

•       Develop customer communication templates for fault notifications and SLA reporting.

•       Define KPI measurement methodology for Call Center operational KPIs — data sources, calculation logic, and CRM reporting configuration.

•       Contribute to OAT (Operational Acceptance Testing) by validating Call Center tooling, procedures, and integration readiness.

Post-Launch Governance:

•       Review MSP Call Center procedure updates and validate accuracy against agreed standards.

•       Assess CSAT survey data quality and agent adherence to interaction procedures.

•       Support Call Center governance reviews with analysis of interaction quality and escalation trends.

•       Validate MSP CRM configuration changes and knowledge base updates.

•       Support continual service improvement (CSI) efforts by providing analysis of interaction quality trends and recommending procedural enhancements.

•       Minimum 8 years in telecommunications customer operations or Call Center management.

•       Experience developing customer interaction procedures for B2B wholesale environments.

•       Knowledge of wholesale SLA management, CSAT measurement, and fault management interfaces.

•       Experience with CRM platforms and customer contact tools.

•       Experience in a carrier or wholesale environment is advantageous.

•       Strong knowledge of Call Center procedures and wholesale customer interaction management.

•       Understanding of CSAT survey design and customer satisfaction improvement processes.

•       Ability to develop process documentation and customer-facing guides.

•       Familiarity with CRM and contact center platforms.

•       Strong written and verbal communication in English; Arabic is an advantage.

Experience with large enterprise wholesale and carrier-to-carrier customer support in wholesale

•       Develop detailed automation specifications — fault detection, event correlation, ticket creation, remediation workflows per domain, etc.

•       Develop AIOps technical specifications — anomaly detection model requirements, training data specifications, and QoS degradation prediction use cases.

•       Define technical requirements between AIOps, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS.

•       Develop automation governance documentation — change control procedures, testing frameworks, and rollback requirements.

•       Support the Automation Lead in defining skills requirements and training content, and participate in automation testing, AIOps output validation, and acceptance testing.

•       Define KPI measurement methodology for automation effectiveness KPIs — data sources, calculation logic, and reporting configuration.

•       Contribute to OAT (Operational Acceptance Testing) by validating automation workflows and AIOps model accuracy.

Post-Launch Governance:

•       Review MSP automation workflow changes and validate technical accuracy and regression impact.

•       Assess AIOps model performance data — false positive rates, detection accuracy, and prediction lead times.

•       Support automation governance reviews with technical analysis of automation failures and model drift.

•       Validate MSP AIOps model retraining and update quality against agreed specifications.

Support continual service improvement (CSI) efforts by providing technical analysis of automation

•       Minimum 8 years in network operations, automation engineering, or AI/ML application to operations.

•       Technical expertise in AIOps platforms, automation tools, and network analytics.

•       Experience developing automation specifications and AI/ML model requirements for NOC or SOC environments.

•       Knowledge of integration patterns between AIOps, NMS, SIEM, and OSS/BSS.

•       Experience in a wholesale or carrier environment is advantageous.

•       Deep technical knowledge of network automation, AIOps platforms, and AI/ML for operations.

•       Ability to develop detailed automation and AIOps technical specifications.

•       Strong analytical and data-driven mindset.

•       Familiarity with AIOps platforms, NMS, SIEM, ITSM, and OSS/BSS integration.

Strong written

• Define the wholesale Call Center operating model — structure, scope, shift model, and interface with NOC, TAC, and field teams.
• Define customer interaction procedures — fault intake, service request handling, SLA breach management, and escalation paths.
• Define the CSAT measurement model for the Call Center — post-interaction survey approach, scoring, and feedback loop integration.
• Define QoE reporting requirements for agents — real-time service quality and SLA status visibility during customer interactions.
• Define CRM platform requirements and customer contact tooling specifications.
• Define escalation workflows for large enterprise wholesale customer escalations, ensuring priority handling and dedicated account interfaces for wholesale carrier clients.
• Define staffing levels, skills requirements, and training framework.
• Govern Call Center readiness validation — simulations, customer scenario testing, and acceptance sign-off.
• Define Call Center operational KPIs — call response times, fault resolution rates, escalation rates, and CSAT scores.
• Define Call Center SLA and OLA structures aligned with wholesale customer agreements.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end Call Center readiness for Day-1 launch.

• Bachelor’s degree in electrical engineering, or a related discipline. 
• Minimum 10 years in telecommunications customer operations or Call Center management.
• Experience designing Call Center operating models for B2B wholesale or carrier environments.
• Knowledge of wholesale customer SLA management, fault reporting interfaces, and CSAT measurement.
• Experience defining CRM and customer contact tooling requirements.
• Greenfield or build-to-operate program experience is advantageous.
• Strong knowledge of wholesale customer operations and Call Center management.
• Understanding of CSAT measurement and QoE reporting for B2B customer interactions.
• Ability to define process frameworks and operational requirements.
• Familiarity with CRM platforms and contact center tools.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in customer operations.

This is a senior assurance role that sets the governance framework, runs the quality gates, and verifies delivery; it does not self-perform design or construction.

• Establish and maintain the governance model, responsibility assignment matrix, escalation matrix, and change control for the data center workstream.
• Own the lifecycle stage-gate framework and chair the gate reviews that release each stage.
• Line-manage the Design Governance Lead and Field Assurance Lead and set the acceptance criteria their teams apply.
• Verify that the high-level design meets the Client's capacity, availability-tier, security, and resilience requirements, including critical power and cooling.
• Hold each site to its target tier of Tier III or Tier IV per the requirements document, and confirm the design satisfies it against TIA-942 and EN 50600.
• Treat the Uptime Institute Tier Certified Design Documents and Tier Certified Constructed Facility certifications as deliverables the build must achieve.
• Govern the technical RFP packages, bid evaluation, and vendor recommendations so that selection rests on defensible criteria.
• Assure the QA/QC and commissioning regime across Levels 1 to 5, witnessing the Level 5 Integrated Systems Test rather than executing it.
• Confirm that handover documentation and operational-readiness gates are met before any site is accepted from the contractor.
• Close out every Non-Conformance Report and verify resolution before final acceptance.
• Screen all in-scope vendor introductions for sanctions exposure and allow nothing to proceed without written clearance.
• Prepare and issue monthly quality and progress reports to the Client's committees and senior leadership.

• Bachelor's degree in Electrical or Mechanical Engineering or a related discipline; a master's degree or Chartered Engineer status is an advantage.
• Minimum 10 to 12 years of engineering and program experience, with a substantial part in mission-critical or data center facilities.
• Proven Owner's Engineer, PMC, or client-assurance experience on at least one mission-critical program, not solely contractor delivery.
• Demonstrated record of owning quality gates and QA/QC across the full data center lifecycle, including commissioning, the Integrated Systems Test, and handover; familiarity with Inspection and Test Plans and Non-Conformance Reports.
• Working command of the Uptime Institute Tier classification and the Tier Certified Design Documents and Tier Certified Constructed Facility audit processes; an Accredited Tier Designer credential is valued.
• Command of TIA-942, BICSI 002 and 009, and EN 50600, with awareness of NFPA, ASHRAE, and ISO/IEC 27001; PMP certification is preferred.
• Solid grounding in data center electrical and mechanical building services, critical power, and DCIM and BMS monitoring, sufficient to challenge designs and witness commissioning.
• Strong written and spoken English is required for governance papers; Arabic is an advantage, as is familiarity with the Syrian and wider Middle East market.
• Open to international and Syrian candidates, subject to eligibility to work in Syria and applicable sanctions compliance.

• Generate detailed technical drawings based on directions and specifications from engineers using AutoCAD and/or REVIT. 
• Modify and revise existing drawings to reflect design changes including site plans, zoning drawings, access maps and building components.
• Reflect field survey data and structural reports into CAD drawings and REVIT models. 
• Ensure all drawings/models are accurate to scale and in compliance with relevant standards and regulations.
• Maintain organized project documentation and version control of drawings/models.

• Produce visual 2D/3D layouts for presentation purposes towards municipalities and landlords, client and other stakeholders. 
• Support the engineering team in BIM coordination and model development where applicable.

• Certificate in AutoCAD Drafting or an Engineering degree in Architecture, Civil Engineering, or a related discipline
• Strong proficiency in AutoCAD for 2D drafting and technical drawing production
• Strong proficiency in Revit for 3D modeling, layouts, and BIM-related deliverables
• Ability to understand engineering terminology, abbreviations, drawings, and topographical/field survey information
• English language proficiency is mandatory, both written and spoken (Arabic is a PLUS)
• Highly organized, detail-oriented and able to manage multiple tasks and meet deadlines under pressure 
• Knowledge of additional tools as GIS is a plus
• Effective coordination abilities 
  

Norconsult Telematics (NT) is the Project Management Consultant (PMC) and owner's engineer to the Client, and this role is the technical authority who gates designs independently of design production.

• Manage the design-review and quality-gate process, taking each High-Level Design (HLD) through structured checkpoints before procurement.
• Verify that every design traces cleanly to the requirements document, and reject any design that departs from what was agreed.
• Maintain documented independence from design production, reviewing the design team and the external design partner at arm's length.
• Verify the resilience case through single-line diagrams, redundancy topology, concurrent maintainability, and single-point-of-failure analysis.
• Review the AC and DC critical power and cooling concepts, including heat-rejection redundancy, equipment selection, and design Power Usage Effectiveness (PUE).
• Confirm that each site meets its Client-designated target tier (Tier III or Tier IV per site) and complies with applicable standards, including TIA-942, EN 50600, and ASHRAE thermal guidelines.
• Issue design comments and Non-Conformance Reports (NCR), and track them to verified closure.
• Provide design-assurance input into the technical specifications and Request for Proposal (RFP) package, and support bid evaluation on compliance.
• Review the EPC detailed-design and Issued-for-Construction (IFC) submittals against approved intent.
• Chair the design-change and deviation board, and analyse and disposition all design change requests.
• Establish the design-side acceptance criteria that feed Level 1 to Level 5 (L1 to L5) commissioning and handover, with L5 as the Integrated Systems Test (IST).
• Provide technical leadership and guidance to the design and review teams throughout the design lifecycle.

• Bachelor's degree in Electrical or Mechanical Engineering; a Master's in a relevant discipline is an advantage.
• Minimum 10 to 12 years in data center or mission-critical facility design, including 4 to 5 years in design review, design assurance, or owner's-engineer roles, with at least one Tier III or above facility taken from concept through commissioning.
• Demonstrated experience taking designs through formal stage gates and holding designers and vendors to a defined quality standard.
• Strong working knowledge of Uptime Institute tier topology, TIA-942, and EN 50600, applied with sound judgement.
• Practical command of critical power and cooling MEP systems (UPS, switchgear, generators, DC plant, chillers, and CRAH) sufficient to challenge a design, together with NFPA, IEC, and IEEE fire and electrical standards.
• Uptime Institute Accredited Tier Designer (ATD) required, or to be obtained within the first three months; TIA-942 Certified Telecommunications Data Center Design Consultant (CTDC) and BICSI Data Center Design Consultant (DCDC) strongly preferred.
• Chartered Engineer (CEng via IET or IMechE) or Professional Engineer (PE) registration strongly preferred, given the weight of the design-authority sign-off.
• Strong written and spoken English required; Arabic an advantage. Open to international and Syrian candidates, who must be eligible to work in Syria subject to applicable sanctions compliance (US OFAC, EU, and UN).
• Awareness of the Syrian operating context is valued, with willingness to travel to data center sites within Syria as required.

• Design, develop, and maintain production web applications using React and Next.js 
• Own frontend architecture and technical implementation for new features and enhancements 
• Build reusable, scalable, and well-structured component libraries 
• Develop strongly typed applications using TypeScript 
• Integrate REST APIs, including authentication, authorization, error handling, loading and retry states, and data transformation 
• Implement application state management using Redux 
• Build responsive, accessible interfaces using Sass/SCSS and modern CSS 
• Build screens with full localization and RTL layout support. Development and deployment are carried out in English; Arabic content is delivered through a translation mapping layer 
• Own features end to end — technical design, development, testing, deployment, and production support 
• Triage and resolve reported defects, and participate in incident investigation and root-cause analysis 
• Participate in the out-of-hours and on-call support rota for production issues 
• Work from Azure Boards and maintain a clean delivery audit trail in Azure DevOps 
• Review and improve existing code, architecture, performance, and maintainability 
• Participate in code reviews and maintain engineering standards 
• Write and maintain unit, integration, and end-to-end tests 
• Collaborate with backend engineers, mobile engineers, UI/UX designers, QA, and product stakeholders 

• Minimum 4 to 5 years professional frontend development experience 
• Strong hands-on experience with React.js and Next.js 
• Advanced JavaScript and TypeScript 
• Strong understanding of React hooks, component architecture, design patterns, and frontend application architecture 
• Strong experience with Redux, including reducers, actions, selectors, middleware, and asynchronous state management 
• Strong experience integrating and consuming REST APIs 
• Strong grasp of asynchronous JavaScript, Promises, async/await, and API error handling 
• Strong HTML5, CSS3, Sass/SCSS, and responsive development 
• Proven experience building and maintaining large or complex web applications 
• Strong understanding of authentication, authorization, session management, and secure API integration 
• Experience integrating single sign-on using Microsoft Entra ID 
• Working knowledge of OWASP Top 10 and common web vulnerabilities — XSS, CSRF, injection, insecure data exposure, broken access control 
• Secure handling of authentication tokens, cookies, browser storage, and sensitive data 
• Strong Git experience; familiarity with code review, CI/CD, and production deployment workflows 
• Strong debugging and analytical skills, and the ability to take independent ownership of technical problems 
• Willingness to participate in an out-of-hours support rota 
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Triage and resolve field-reported defects — GPS, permissions, camera, offline replay, push notifications, and OS regressions

Keep all three applications buildable and shippable — SDK upgrades, Gradle and Xcode migrations, store compliance, and green pipelines

Plan and execute a phased migration of the legacy application to Dart 3 and sound null safety

Build new screens and task flows from Azure Boards, with full localization and RTL layout support; development and deployment are carried out in English, with Arabic content delivered through a translation mapping layer

Maintain the mobile security posture — freeRASP, secure storage, obfuscated builds, and mock-location detection

Own the release train end to end across the App Store and Google Play

Progressively improve automated test coverage across all three applications

Participate in incident investigation and root-cause analysis for mobile-originated issues

Participate in the out-of-hours and on-call support rota for production issues

Work with backend engineers on API contracts, offline sync behaviour, and defect resolution

Minimum 4 to 5 years shipping and owning production Flutter applications on both the App Store and Google Play

Demonstrated experience owning end-to-end release management for published mobile applications

Proven ability to work productively within an inherited architecture with thin test coverage and dated dependencies, improving it incrementally rather than replacing it

Experience with offline-first mobile applications in operational or field-use contexts

Experience working within Agile delivery environments

Willingness to participate in an out-of-hours support rota

• Assist in the preparation of Field (Data) Survey plans and survey templates based on approved STC Standards and specifications
• Prepare survey procedures, coordinate, communicate, and enforce these with involved parties
• Conduct site survey inspections to assess any audit discrepancies and provide feedback to related inspectors and OSP contractors for training purposes
• Monitor the field (data) survey activities and verify that all survey activities are executed according to agreed plans and procedures
• Collect data from field survey teams, and consolidate and pre-process these for the use of the Quality Survey & Audit team
• Ensure that the survey & audit outputs contain the requested information, and coordinate with the survey team to correct missing, incomplete, inconsistent or otherwise low-quality data
• Prepare regular reports on survey & audit activities, progress status, and performance of Quality Survey & Audit teams and assess knowledge gaps for training purposes
• Monitor quality of work performed and prepare regular reports on the quality of the survey & audit results.
• With the support of the Project Manager, ensure the OSP contractors' compliance with project schedules, field meetings, quality audits and PAT scheduling and activities

Position KPIs

• All work included in the project schedule.
• 90% of work completed as per approved Project schedule.
• Scheduled progress and quality reports submitted on time with complete information.

·       A Diploma / Degree or equivalent.

·       Minimum 2 years of experience with survey & audit.

·       Must have direct experience in dealing with fiber surveys

·       Must have excellent communication and presentation skills

• Manage the Quality Inspection tasks performed by Inspectors.
• Ensure all Survey, Inspection & Audit work is performed according to the agreed project procedures, guidelines, checklists, and processes, including monitoring SLA and KPI performance.
• Ensure site reports from the quality inspection teams are accurate, complete, and timely submitted.
• Monitor the performance of the quality inspection team, and initiate corrective actions as required to ensure timely and accurate execution of the work.
• Review site reports, identify discrepancies, technical issues, and other blocking issues, and escalate, as necessary.
• Verify progress and quality of work of the contractors against the agreed specifications and report any deviations according to the project process.
• Verify the accuracy and quality of all documents and site reports submitted by the contractors.
• Prepare weekly Quality Survey & Audit progress report for the Regional Manager.
• Schedule daily meetings with inspectors to follow progress of visits, corrective actions, and training to improve the inspectors’ work.
• Perform site audits to validate inspection team output for quality, efficiency, and conformance to processes and procedures.




Position KPIs

• All work included in the Project schedule.
• 90% of work completed as per approved Project schedule.
• 95% of acceptance passed first time with less than 10 OILs  
• Scheduled progress and quality reports submitted on time with complete information.
• As-built costs as per overall budget; change management process utilised to control deviations at site level.  

• ·       Minimum 3 years of telecommunication experience.

  ·       Bachelor of Science or equivalent in Engineering or Telecommunication

  ·       Deployment management and supervision experience.

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·       Develop and maintain detailed 3D BIM models for data centre and technical buildings across all disciplines using Autodesk Revit, Navisworks, and associated platforms in alignment with the project BIM Execution Plan (BEP).

·       Coordinate with Architectural, Structural, MEP, and ELV/ICT Engineers to integrate federated models and resolve clashes using Navisworks Modulars.

·       Produce deliverables at the required Level of Development (LOD 300-400) as stipulated in the BEP, ensuring spatial clearances for critical equipment such as UPS systems, PDUs, precision cooling units, and cable management infrastructure comply with TIA-942 and EN 50600 requirements.

·       Generate coordinated drawing sets and equipment layout plans from the BIM environment for issue to the design team and contractors.

·       Maintain the Common Data Environment (CDE) on Autodesk Construction Cloud / BIM 360, ensuring all model uploads, transmittals, and revision control adhere to the project information management protocol.

·       Perform quantity take-off and material scheduling directly from the model to support procurement and cost planning activities.

·       Prepare and issue clash detection reports, model progress reports, and BIM compliance status updates to the Project Manager and Design Manager.

·       Participate in BIM coordination meetings, design review sessions, and model walk-throughs with stakeholders.

Position KPIs 

·       Clash detection reports issued within 48 hours of model federation milestones, with zero unresolved critical clashes at IFC gate.

·       BIM model completeness achieving the stipulated LOD at each design stage.

·       CDE compliance — 100% of model uploads tagged with correct revision, status, and discipline metadata per project protocol.

·       Zero rework attributable to BIM coordination errors identified post-IFC issue.

·       Bachelor’s degree in engineering or a closely related discipline.

·       Minimum 5 years of BIM modelling experience on complex infrastructure or mission-critical projects.

·       Proficiency in Autodesk Revit (MEP, Architecture, and Structure), Navisworks Manage, and AutoCAD.

·       Experience producing models for Mechanical, Electrical, and ELV/ICT systems.

·       Familiarity with Dynamo for BIM automation and parametric modelling is an advantage.

·       Strong understanding of coordinated design processes and multi-discipline integration in federated model environments.

·       Proficiency in Arabic and working level in English.