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Business Process Engineer

1 open position

Position Objective:

The Business Process Engineer studies, documents, and redesigns business processes across the organization, identifying inefficiencies and supporting their resolution through automation and digitization. Spanning the full BPM lifecycle from current-state discovery to implementation, the role bridges business units and IT teams to ensure process designs are accurately translated into systems and automation solutions, working under the direction of the Business Excellence Lead.

Job Description & Responsibilities:

    ·       Conduct thorough discovery sessions with stakeholders to understand current operations, pain points, and process interdependencies.

    ·       Document AS-IS processes accurately using BPMN 2.0 modelling tools, capturing workflows, decision points, and system touchpoints.

    ·       Collect business goals, departmental objectives, and operational needs to formulate the TO-BE process design.

    ·       Perform gap analysis between AS-IS and TO-BE, identifying inefficiencies and providing actionable recommendations.

    ·       Define redesigned process steps, ownership, sequencing, and expected benefits — efficiency gains, cost reduction, and improved customer experience.

    ·       Design and redesign process workflows in BPMN modelling tools with full stakeholder alignment.

    ·       Conduct testing, demonstrations, and iterative refinement cycles until process designs are validated and approved.

    ·       Lead final implementation, coordinating go-live activities, user readiness, and post-implementation review.

    ·       Collaborate with IT teams to translate process designs into system configurations, automation logic, and integration requirements.

    ·       Identify opportunities for automation, RPA, and workflow orchestration and define clear technical requirements.

    ·       Define and monitor KPIs, SLAs, and OLAs to measure process performance post-implementation.

    ·       Develop SOPs and training materials to support adoption of redesigned processes.

    ·        


Qualifications & Experience:

    ·       Bachelor’s degree in engineering, Business Administration, or Information Systems.

    ·       Minimum 7 years of experience in business process engineering or BPM roles.

    ·       Proven hands-on experience across the full BPM lifecycle - discovery, documentation, design, testing, and implementation.

    ·       Proficiency in BPMN 2.0 modelling tools and BPMS platforms such as Pegasystems, Appian, Bizagi, or Camunda.

    ·       Experience with RPA tools, workflow automation, and intelligent automation concepts.

    ·       CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent.

    ·       Lean Six Sigma Green Belt or higher preferred.

    ·       Understanding telecom, fiber network, or fixed network environments is a distinct advantage.

    ·       Native Arabic Speaker


Riyadh, Saudi Arabia
Project Control Management

Network Operations Center (NOC) Lead

1 open position
Position Objective:
Define and govern the NOC operating model, ensuring all front-office monitoring and L1 support functions across the fiber network, Core, IT (ITOC), and IXP domains are fully designed, staffed, tooled, and validated ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP NOC function.

Job Description & Responsibilities:
Define the NOC operating model —structure, monitoring scope, support processes, shift model, and escalation matrix.
Define monitoring requirements — latency, jitter, packet loss, and availability thresholds triggering alarms, auto-tickets, and escalation.
Define fault management framework — alarm handling/correlation, fault classification, prioritization, ticket creation, TAC escalation, threshold requirements across all monitored domains.
Define the NOC interface to the change management process — planned maintenance visibility, change freeze enforcement, and network change impact monitoring.
Define NOC tooling requirements including OSS, NMS, EMS, monitoring platforms, and real-time dashboard specifications.
Define the interface model between the NOC, TAC, field teams, SecOC, Application Services, and MSPs.
Define NOC procedures for carrier peering and interconnection monitoring across international exchange points and subsea landing stations.
Define NOC KPIs, SLA requirements, and performance reporting framework.
Define staffing levels, skills requirements, and training framework for NOC operators across all domains.
Govern NOC readiness validation — oversee simulations, dry runs, and acceptance criteria sign-off.
Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end NOC readiness for Day-1 launch.
Define the IXP operating model — route server management procedures, peering policy governance, BGP fault handling, and member onboarding interface with the NOC.

Qualifications & Experience:
Bachelor’s degree in electrical engineering or a related discipline.        
Minimum 10 years in telecommunications network operations, with significant NOC leadership experience.
Strong experience designing or leading a NOC function in a carrier or wholesale infrastructure environment.
Experience defining alarm management frameworks and NOC tooling requirements across converged network and IT environments.
Greenfield or build-to-operate program experience is preferred.
Strong knowledge of NOC operations, monitoring methodologies, and alarm management across network and IT domains.
Experience with IXP operations including route server management, BGP monitoring, and peering policy governance.
Familiarity with NMS/EMS platforms, IT monitoring tools, and ITSM systems.
Strong analytical and problem-solving skills.
Strong written and verbal communication in English; Arabic is an advantage.
 Experience with MSP governance, vendor performance management, and continual service improvement in NOC operations.

Riyadh, Saudi Arabia
Operations

Mechanical & HVAC Engineer - Construction Supervision Consultant

1 open position

Position Objective:

The Mechanical Engineer supervises the Contractor's mechanical works, including heating, ventilation and air conditioning, plumbing, drainage and firefighting, across off-site manufacturing and on-site installation. The role reviews and approves the detailed design, drawings and submittals, witnesses commissioning, and accepts the works against the project requirements, specifications and Saudi codes, for the PMC's final approval.

Job Description & Responsibilities:

Key responsibilities of the Mechanical & HVAC Engineer on the modular building construction supervision team:

  • Review and approve the mechanical detailed design and Issued-For-Construction (IFC) drawings from the Designer or the design-build Contractor, together with the Contractor's shop drawings and as-built drawings.
  • Review and approve the Contractor's method statements (MS), material approval requests (MAR), inspection and test plans (ITP) and prequalification documents (PQD) for mechanical subcontractors, before work or procurement starts.
  • Supervise installation of HVAC, plumbing, drainage and firefighting systems in the factory-built modules, and the on-site mechanical works during module erection and external infrastructure, covering connection of services, ductwork, piping and pumping.
  • Respond to the Contractor's material inspection requests (MIR) and work inspection requests (WIR) at the agreed hold and witness points, accepting compliant work or returning deliveries and works for rectification.
  • Witness the Factory Acceptance Test (FAT) of mechanical equipment such as pumps and chillers before items are released to site, and the Site Acceptance Test (SAT) after installation.
  • Witness mechanical testing, air and water balancing, and pre-commissioning and commissioning of HVAC, firefighting and plumbing systems, checking results against the design intent.
  • Confirm water-based fire protection meets the applicable codes such as NFPA 13, 14 and 20, and verify smoke-control and stairwell pressurisation systems.
  • Witness the fire-alarm and ELV integrated cause-and-effect interface test, and confirm life-safety functions perform as designed under Civil Defense requirements.
  • Review the commissioning document set, including the commissioning plan, testing and commissioning procedures and operation and maintenance (O&M) manuals, and oversee mechanical completion and punch-list close-out.
  • Raise Site Observation Reports (SORs) and Non-Conformance Reports (NCRs) when mechanical work fails specification, coordinate interfaces with the electrical, low-current and civil disciplines, and track each item to verified close-out.
  • Review the Contractor's mechanical quantities and payment applications as the first check before the PMC, maintain inspection records and as-built verification, and provide daily, weekly and monthly input to the Project Manager and the reporting cycle.

Qualifications & Experience:

  • An accredited bachelor's degree in mechanical engineering, with registration or eligibility with the Saudi Council of Engineers (SCE); Professional Engineer (PE) accreditation is preferred.
  • Minimum 8 years in mechanical construction supervision, covering HVAC, plumbing, drainage and firefighting systems on building or infrastructure projects.
  • Working knowledge of HVAC, firefighting and plumbing design and installation, with awareness of ASHRAE guidance and the applicable NFPA and Saudi codes; able to review and verify HVAC load calculations, drawings and models.
  • Practical command of the submittal and inspection workflow: method statements, material and work inspection requests, inspection and test plans, and prequalification documents.
  • Experience on modular, prefabricated or precast construction or Design for Manufacture and Assembly (DfMA) programs is an advantage.
  • Fluent with mainstream project and supervision systems (for example Primavera P6, Aconex and AutoCAD), and quick to adopt the Consultant's in-house systems.
  • Saudi or Gulf (GCC) construction-supervision experience and familiarity with the Saudi Building Code (SBC) and Civil Defense fire requirements are highly preferred.
  • Good written and spoken English for inspection records and reporting; Arabic is an advantage.
  • Open to international and Saudi candidates, who must be legally eligible to work in Saudi Arabia. The role is based across multiple cities in the Kingdom, and some travel may be required.
Riyadh, Saudi Arabia
CSC

Performance Management & CEM Lead

1 open position

Position Objective:

Define and govern the performance management and customer experience management (CEM) framework across all networks, IT, and IXP domains, ensuring all performance monitoring, reporting, and CEM tooling requirements are fully designed, validated, and ready for Day-1 launch. Post-launch, the role transitions to governing the MSP Performance & CEM function

Job Description & Responsibilities:

  • Define the end-to-end performance management framework — QoS (availability, latency, jitter, packet loss, MTTR), QoE (end-to-end perceived service quality), KQI (derived quality indicators linking QoS to SLA outcomes), and CSAT (wholesale customer satisfaction measurement).
  • Define customer experience management (CEM) requirements — customer-facing SLA structures, service quality metrics, and reporting interfaces.
  • Define performance frameworks for subsea cable systems and international backbone segments, including latency budgets and availability tracking per route.
  • Define performance monitoring requirements and dashboard specifications for unified visibility across all domains.
  • Define the CEM platform requirements and customer portal reporting specifications.
  • Define governance cadence and reporting framework for performance reviews across all levels, including regulatory submission cadences.
  • Govern readiness validation of performance and CEM systems.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate performance monitoring and CEM readiness for Day-1 launch.
  • Monitor MSP network performance against QoS, QoE, and KQI targets and enforce SLA obligations.
  • Own CSAT measurement program — conduct surveys, analyze results, and drive MSP improvement actions.
  • Chair periodic performance governance reviews and hold MSP accountable to KPI commitments.
  • Review and approve changes to performance measurement frameworks, thresholds, and reporting models.
  • Escalate persistent SLA breaches to program leadership and manage customer remediation
  • Drive continual service improvement (CSI) across all performance domains — identify degradation trends, commission improvement initiatives, and validate outcomes.
  • Govern vendor and MSP contract performance against agreed KPI and SLA commitments, including remediation tracking for persistent breaches.


Qualifications & Experience:

  • Minimum 10 years in telecommunications performance management.
  • Experience designing performance frameworks and CEM.
  • Knowledge of KPI and SLA design for multi-domain infrastructure including fiber, IP, IXP, and IT infrastructure.
  • Experience defining performance tooling requirements and overseeing tool implementation.
  • Green field or build-to-operate program experience is advantageous.
  • Strong knowledge of performance management methodologies and CEM practices across network and IT domains.
  • Ability to define KPI, SLA, and OLA frameworks for wholesale environments.
  • Familiarity with performance management platforms, IT monitoring tools, and CEM tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with MSP governance, vendor performance management, and continual service improvement programs.


Riyadh, Saudi Arabia
Operations

Delivery Project Manager

1 open position

Position Objective

Manage and support project activities, ensuring effective planning, coordination and implementation. Deliver site activities in accordance with agreed schedules and quality standards.

Job Description & Responsibilities

  • Plan and manage project activities from implementation through completion.
  • Develop and maintain project schedules, monitor progress and coordinate activities to meet delivery milestones.
  • Coordinate with contractors, internal teams and client representatives to ensure effective project execution.
  • Monitor site activities and address issues affecting delivery schedules or quality.
  • Ensure adherence to quality standards throughout project execution.
  • Track project risks, issues and outstanding actions, escalating matters where required.
  • Prepare project reports and analyse progress data using Microsoft Office.
  • Maintain accurate project documentation and communicate updates to relevant stakeholders.

Qualifications & Experience

  • Bachelor’s degree in Engineering, Project Management or a related discipline.
  • Minimum 4 years of relevant project management experience.
  • Project Management Professional (PMP) certification.
  • Experience coordinating contractors and managing project planning and implementation.
  • Strong working knowledge of Microsoft Office and data analysis.
  • Excellent client-facing, internal communication and written reporting skills.
  • Strong organisational skills, attention to detail and ability to manage multiple activities simultaneously.
Riyadh, Saudi Arabia
PMD
Contract

Odoo Developer

1 open position
Position Objective:
Deliver and customize Odoo solutions across multiple client projects. Resolve complex functional and technical issues across Odoo implementations. Support scalable, maintainable integrations and upgrades within the Odoo ecosystem.

Job Description & Responsibilities:
  • Design, develop, and customize Odoo modules to meet business and project requirements.
  • Build and maintain integrations between Odoo and external systems via APIs.
  • Troubleshoot and resolve issues across frontend and backend layers in Odoo.
  • Handle Odoo version upgrades and data migration between versions.
  • Collaborate with functional consultants and project managers to translate requirements into technical solutions.
  • Provide ongoing support and enhancements for live Odoo implementations.
Qualifications & Experience:
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 8+ years of hands-on experience in Odoo development and module customization.
  • Strong expertise in Python programming, including OOP concepts, MRO, decorators, and data structures.
  • Proficiency in Odoo ORM framework, MVC architecture, and security models.
  • Experience in PostgreSQL database design, optimization, and SQL query writing.
  • Familiarity with front-end technologies (JavaScript, HTML, CSS) for Odoo view customization.
  • Experience integrating Odoo with third-party services via APIs.
  • Knowledge of Docker or similar containerization tools is a plus.
  • Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment.

Riyadh, Saudi Arabia
Digitization
Permanent

Regional Projects Manager

1 open position
Position Objective
Responsible for managing and coordinating regionally assigned OSP projects, ensuring the implementation of approved planning concepts, design standards, execution quality, and training requirements across all project activities.

Job Description & Responsibilities
  • Manage vendors and contractors responsible for OSP scope delivery within the assigned region.
  • Plan and oversee site inspections, quality audits, and supervision activities.
  • Ensure regional project plans are properly synchronized, scheduled, aligned, and communicated with HQ.
  • Communicate and enforce approved OSP guidelines, standards, and procedures with contractors and vendors.
  • Coordinate all site inspections, supervision activities, and field visits jointly with STC local teams.
  • Ensure inspection and supervision activities are executed in accordance with approved processes and communicated guidelines.
  • Identify and report quality gaps, operational deficiencies, training needs, and areas for improvement.
  • Provide guidance, training, and knowledge transfer to STC regional teams in line with the approved training plan.
  • Support the Task Force Head in preparing OSP assessment and quality control documentation for all required QC stages.
  • Audit and evaluate the performance of OSP contractors and vendors, highlighting non-compliance issues to HQ and STC management.
  • Ensure project reports are completed using approved templates and submitted within agreed timelines.
  • Collaborate with DQ teams to establish tracking and review mechanisms for project issues, implementation blockers, and corrective actions.
  • Conduct regular project review and coordination meetings with OSP vendors and contractors.
  • Monitor project execution quality and ensure compliance with approved standards, specifications, and client requirements.
  • Coordinate effectively with internal and external stakeholders to maintain project schedules, quality standards, and operational objectives.
Qualifications & Experience
  • Minimum 8–12 years of experience in the telecommunications industry, including at least 4 years in a managerial role handling large-scale telecom projects or operations.
  • Bachelor’s degree in Engineering, Telecommunications, or a related discipline.
  • Strong experience in OSP deployment management, supervision, and quality assurance for large-scale telecom projects.
  • Experience in telecom network planning and design activities.
  • Experience in FTTx network deployment will be considered an added advantage.
  • PMP certification or an equivalent project management certification is preferred.
  • Strong leadership, communication, coordination, analytical, and reporting skills.
  • Proven ability to manage multiple vendors, contractors, and stakeholders across regional operations.
Riyadh, Saudi Arabia
FNI

IT Project Manager (Digital)

1 open position

Position Objective

Plan and deliver multiple digitisation and software solution projects on time, within budget and to agreed quality standards, enabling business transformation in line with the company’s strategic objectives and Saudi Vision 2030.

Key Responsibilities

  • Define project scope, objectives and deliverables based on business and technical requirements.
  • Build and maintain project plans, schedules, milestones and resource allocation.
  • Lead cross-functional teams (business, development, integration and QA) and hold them accountable for deliverables.
  • Oversee end-to-end solution delivery, from requirements and design to testing, deployment and go-live.
  • Drive process digitisation and automation, ensuring measurable business value and user adoption.
  • Coordinate change management, user training and handover to operations.
  • Manage risks, issues, budgets and scope changes to prevent cost and schedule overruns.
  • Act as the main point of contact for business stakeholders, technical teams, clients and vendors.
  • Manage vendors and monitor performance against contracts and SLAs.
  • Ensure compliance with applicable regulations (e.g., DGA, NCA, PDPL) and Tahakom’s internal policies.
  • Report progress, risks, budget status and benefits realisation to senior management.
  • Conduct post-project reviews and recommend delivery process improvements.
  • For the Senior Program Manager role: also oversee program governance, cross-project dependencies and executive reporting.

Qualifications & Experience

  • Bachelor’s degree in Computer Science or Information Technology (mandatory); a Saudi university degree is an advantage.
  • Minimum 5 years of IT project management experience in digital transformation or software solution delivery, preferably in AI or advanced technology.
  • At least 1 year of managing multiple projects simultaneously (mandatory).
  • PMP, PMI-ACP or equivalent certification; ITIL, TOGAF or SAFe is an advantage.
  • Hands-on experience delivering enterprise solutions such as ERP, CRM, workflow automation or system integrations.
  • KSA government or semi-government digital transformation experience is an advantage.
  • Strong stakeholder management, communication and problem-solving skills.
  • Must be based in Saudi Arabia and able to join within 30 days.




Riyadh, Saudi Arabia
Tahakom

Senior Buyer - Materials & Program

1 open position

Position Objective:

Manage the time-sensitive sourcing and purchasing of materials, MEP equipment and related services for a multi-site construction and renovation program, ensuring transparent quotation comparisons, efficient PR/PO workflows, confirmed supplier commitments and delivery visibility across all sites.

Job Description & Responsibilities:

  • Manage the end-to-end procurement process for materials and program requirements, from requisition to PO and delivery.
  • Collaborate with Engineering, project and site teams to confirm specifications, quantities and required dates.
  • Manage the RFI/RFQ process, liaising with stakeholders to ensure requirements are complete, and conduct supplier research and competitive quotation exercises to achieve best value and fit-for-purpose materials.
  • Establish framework and call-off agreements for standardised materials and MEP equipment, and coordinate deliveries across multiple sites in parallel.
  • Negotiate pricing, commercial and delivery terms with suppliers within delegated procurement authority to secure favourable agreements.
  • Prepare, review and administer quotation comparisons, purchase orders and procurement documentation in line with policy.
  • Coordinate PR creation, approval follow-up, PO issuance and open-order management through existing systems, and monitor supplier delivery schedules and expediting logs to ensure timely receipt.
  • Escalate aged PRs/POs, late deliveries and procurement constraints affecting critical Marakez Tahakom milestones.
  • Maintain accurate supplier records and procurement files for audit and reporting purposes.
  • Ensure supplier registration and qualification.
  • Liaise with the Legal Department for the review of supplier terms and purchase agreements where required.
  • Provide weekly procurement tracking and reporting to the Procurement Unit Lead.

Qualifications & Experience:

  • Bachelor’s degree in Engineering, Supply Chain Management, Business Administration or equivalent.
  • 7+ years of experience in sourcing, purchasing and supplier management.
  • Experience in buying construction materials, MEP equipment and related project services.
  • Experience supporting multi-site or rollout programs with repeat purchasing and multi-location delivery.
  • Working knowledge of PR/PO workflows, vendor qualification and delivery/receipt processes.
  • Strong capabilities in using SAP or a comparable ERP system, negotiation, analysis and expediting.
  • Saudi nationals, fluent Arabic speakers and candidates based in KSA are encouraged to apply.


Riyadh, Saudi Arabia
PMC
Permanent

Asset Management Specialist

1 open position

Position Objective:

Support the asset management workstream by capturing, validating, updating, and reconciling asset records from field surveys, inventory systems, asset registers, and implementation evidence in accordance with agreed standards.

Job Description & Responsibilities:

·       Capture and maintain asset records including site, room, row, rack, shelf, slot, card, port, serial number, model, vendor, tag, status, and evidence references.

·       Validate physical survey outputs against inventory, CMDB, asset registers, and implementation/as-built documentation.

·       Identify and report missing, duplicate, inconsistent, untagged, misplaced, or unknown assets.

·       Apply agreed naming conventions, tagging rules, mandatory field requirements, lifecycle statuses, and data-entry standards.

·       Prepare clean upload templates, discrepancy lists, evidence packs, and progress reports for SME review.

·       Coordinate with field technicians, site teams, inventory specialists, and operations teams to resolve asset record gaps.

·       Support asset movement, assignment, decommissioning, retirement, and reconciliation activities where required.

·       Maintain traceability of data changes and ensure records are audit-ready.

  • Follow site access, safety, confidentiality, and quality rules while handling asset information.

 

Soft Skills:

·       Strong stakeholder management and practical communication with technical and non-technical teams.

·       High attention to detail, quality mindset, and structured documentation habits.

·       Ability to work under delivery pressure while maintaining accuracy and governance.

·       Strong problem-solving skills and ownership of assigned deliverables.

  • Collaborative mindset across planning, engineering, operations, rollout, and vendor teams.

 

Languages:

·       English – mandatory

·       Arabic – mandatory


Position KPIs

·       Asset records captured/validated per day against target.

·       Data entry accuracy and first-pass acceptance rate.

·       Completeness of mandatory asset attributes.

·       Discrepancy reporting and closure support rate.

·       Compliance with tagging, evidence, and lifecycle status standards.


Qualifications & Experience:

    ·       Bachelor's degree in Telecom or IT or equivalent.

    ·       5+ years in telecom asset management, physical inventory, CMDB/ITAM data operations, network records, or field survey support.

    ·       Good understanding of telecom/network equipment, racks, shelves, cards, ports, labels, serial numbers, and site location hierarchy.

    ·       Experience using Excel, structured templates, barcode/QR scanning tools, CMDB/ITAM/inventory systems, or mobile survey tools.

    ·       Detail-oriented with the ability to follow data standards and escalate discrepancies clearly.

    ·       Able to work with field teams and maintain accurate records under delivery timelines.

    ·        

    Relevant Certificates:

    ·       ITIL Foundation preferred

    ·       ISO 55000 awareness preferred

    • CMDB/ITAM platform training is an advantage


 

Riyadh, Saudi Arabia
Asset Management

Fiber Network Planner

1 open position

Position Objective:

Own end-to-end fibre network planning for the project of a long-distance network.

Plan and validate fibre network routes, topology, capacity, splicing, ODF connectivity, route diversity, and implementation-ready fibre records for the project, ensuring alignment with service requirements and downstream transport/IP planning needs.


Job Description & Responsibilities:

  • Develop fibre network plans covering backbone, metro, access, inter-site connectivity, route diversity, and PoP/site interconnections.
  • Perform capacity planning, fibre core allocation, and utilisation forecasting across the network and ensure good Fiber planning deliverable acceptance rate.
  • Analyse existing fibre inventory, GIS records, duct/route data, ODF records, splice diagrams, and field survey outputs to identify gaps and constraints.
  • Prepare route plans, fiber allocation plans, cable and core utilisation views, ODF/patching requirements, and diversity assessments.
  • Coordinate with civil works, field survey, implementation, operations, and vendor teams to validate routes, distances, feasibility, and access requirements.
  • Ensure fiber plans support DWDM, IP/MPLS, enterprise, wholesale, and critical service requirements.
  • Define and enforce naming conventions, route identifiers, fiber core assignments, splice references, and documentation standards.
  • Support reconciliation of planned fiber records with physical inventory, as-built documentation, and circuit data.
  • Identify fiber risks including single points of failure, insufficient capacity, inaccurate records, route conflicts, or missing evidence.
  • Maintain planning trackers and deliver clean datasets for inventory update, implementation, and reporting.
  • Strong stakeholder management and practical communication with technical and non-technical teams.
  • High attention to detail, quality mindset, and structured documentation habits.
  • Ability to work under delivery pressure while maintaining accuracy and governance.
  • Strong problem-solving skills and ownership of assigned deliverables.
  • Collaborative mindset across planning, engineering, operations, rollout, and vendor teams.
  • Proficiency in both Arabic and English is mandatory.

Qualifications & Experience:

  • Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.
  • 8+ years of experience in fiber network planning, OSP/ISP design or fibre inventory engineering.
  • Experience with telecom GIS, fiber inventory platforms, network design tools, and structured planning datasets.
  • Hands-on experience on route planning, diversity, and capacity planning.
  • Experience working with multi-site field teams, contractors, and implementation vendors.
  • Fluency in both Arabic and English is mandatory.
  • Fiber optic design and/or installation certification preferred.
  • FTTx/OSP planning certification preferred.
  • GIS or telecom inventory platform training is an advantage.
Riyadh, Saudi Arabia
Architecture & Planning

Technical Assistance Center (TAC)

1 open position

Position Objective:

Technical Assistance Center (TAC) SME: Provide deep technical expertise to support the design of the TAC operating model across network, IT, and IXP domains; develop detailed L2 support specifications; and validate technical readiness ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP TAC function.

Job Description & Responsibilities:

  • Develop detailed L2 technical support specifications across all domains covered by the TAC — including network (fiber/DWDM, IP/MPLS, subsea CLS), IT infrastructure (ITOC), and IXP (route server, BGP, member connectivity)
  • Define QoS-based fault classification criteria — latency, jitter, packet loss, and availability thresholds per severity level.
  • Define diagnostic tooling requirements and technical procedures for fault investigation and resolution across all domains, including multi-vendor faults.
  • DevelopDevelop the technical knowledge base framework and initial content for common fault scenarios per domain.
  • Support the TAC Lead in defining escalation procedures, L3 vendor interfaces, and training requirements.
  • Participate in readiness simulations and validate technical accuracy of support procedures.
  • Support acceptance testing of TAC tooling and validate technical readiness against defined criteria.
  • Contribute to OAT (Operational Acceptance Testing) by validating TAC tooling, diagnostic procedures, and knowledge base readiness.

Post Launch Governance:

  • Review MSP L2 fault investigation quality and validate adherence to agreed procedures.
  • Assess technical accuracy of MSP knowledge base updates and procedure changes.
  • Support TAC governance reviews with technical analysis of recurring fault patterns.
  • Identify QoS threshold or procedure gaps and recommend updates.
  • Support continual service improvement (CSI) efforts by providing technical analysis of recurring faults and recommending procedural or knowledge base enhancements.

Qualifications & Experience:

  • Minimum 8 years in telecommunications network operations with hands-on L2/L3 support experience.
  • Deep technical expertise in at least some of: fiber/DWDM, IP/MPLS, IT infrastructure, IXP, or subsea systems.
  • Experience developing technical procedures, support guides, and knowledge base content.
  • Familiarity with carrier-grade network diagnostic tools, OSS platforms, and ITSM systems.
  • Experience in a wholesale or carrier environment is advantageous.
  • Deep technical knowledge of fault diagnosis and resolution across optical, IP, IT, and IXP domains.
  • Strong analytical and problem-solving skills.
  • Familiarity with ITSM platforms, network management systems, and IT monitoring tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with PMO, reporting tools, operational dashboards, and telecom systems is an advantage.
  • Hands-on experience with multi-vendor DWDM/OTN and IP/MPLS troubleshooting.


 


Riyadh, Saudi Arabia
Operations
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.