Our Job Offers

Key Responsibilities:

1. Design, Configuration & Service Integrity:

•                     Validate implementation against approved HLD/LLD designs across ISP domains, DWDM, OLT, and MDU.

•                     Audit configurations (wavelengths, PON profiles, VLANs, QoS, IP schemes).

•                     Verify end-to-end service provisioning and connectivity (core → access → customer).

•                     Ensure correct mapping (DWDM circuits, OLT ↔ splitter ↔ ONT).

•                     Identify misconfigurations, inactive services, and provisioning mismatches, based on the approved configuration templates

•                     Validate redundancy, protection, and resiliency mechanisms.

2. Physical Infrastructure & Installation Quality:

•                     Inspect site installation (racks, cabinets, ODF/FDP/MDU boxes).

•                     Verify equipment mounting, alignment, and physical condition.

•                     Ensure proper labeling (rack, port, fiber, customer-level identification).

•                     Audit cable management (routing, dressing, segregation, no congestion).

•                     Validate fiber handling (bend radius, cleanliness, no stress or damage).

•                     Check power cabling (secure connections, no exposed wires).

•                     Ensure compliance with environmental standards (cooling, cleanliness, safety).

3. Power, Performance & Capacity:

•                     Validate power systems, redundancy (dual feeds), and battery backup.

•                     Verify grounding/earthing and electrical safety compliance.

•                     Check optical signal levels (DWDM spans, PON links).

•                     Assess bandwidth utilization, congestion, and oversubscription.

•                     Identify performance issues linked to poor installation or configuration.

4. Inventory, Documentation & Data Accuracy:

•                     Cross-check physical installation vs OSS, GIS, and inventory systems.

•                     Validate accuracy of network records, service data, and asset tracking.

•                     Ensure documentation (diagrams, labeling schemes, records) is up to date.

•                     Identify missing, duplicate, or inconsistent data.

•                     Ensure full traceability (service ↔ port ↔ fiber ↔ equipment).

5. Compliance, Quality Assurance & Governance:

•                     Ensure adherence to internal standards and regulatory requirements (e.g., Communications, Space and Technology Commission).

•                     Identify defects, risks, and non-compliance issues.

•                     Audit contractor/vendor execution quality and SLA compliance.

•                     Prepare audit reports with evidence and actionable insights.

•                     Analyze trends, recurring issues (e.g., labeling, cabling), and recommend improvements.

•                     Support audit planning, risk assessment, and continuous improvement initiatives.

Qualifications:

• Bachelor’s degree in Telecommunications, Information Technology, Network Engineering, or a related field.
• 3–5 years of experience in ISP domains, telecom auditing, network assurance, or service quality management.
• Proven audit, quality assurance, and analytical skills with ability to identify gaps, risks, and drive corrective actions.
• good knowledge of ISP environments including DWDM, FTTx, IP networks, OSS systems.
• Good understanding of telecom regulatory frameworks (e.g., Saudi telecom regulations) and industry standards.
• Strong communication and stakeholder coordination skills.
• Fluency in English and Arabic is preferred.

•         Develop detailed monitoring specifications and L1 support procedures for all domains — network (fiber/DWDM, IP/MPLS, subsea CLS), IT infrastructure (ITOC), and IXP (route server, peering links, BGP status).

•         Define alarm threshold requirements, correlation rules, and event prioritization criteria across all monitored domains.

•         Develop OSS, NMS, EMS, and IT monitoring platform technical requirements and support tool selection and configuration validation.

•         Define KPI measurement methodology for NOC operational KPIs.

•         Develop NOC runbooks and technical procedures for common fault scenarios and escalation triggers across all domains.

•         Support the NOC Lead in defining skills requirements, training content, and readiness simulations.

•         Develop detailed monitoring specifications and L1 support procedures for IXP.

•         Support acceptance testing of NOC tooling and validate readiness against defined criteria.

•         Contribute to OAT (Operational Acceptance Testing) by validating NOC tooling, monitoring accuracy, and procedure readiness.

Post-Launch Governance:

•         Review MSP NMS alarm configurations and validate adherence to agreed SLA/QoS thresholds.

•         Assess technical accuracy of MSP NOC runbook updates and procedure changes.

•         Support NOC governance reviews with technical analysis of monitoring gaps and false alarm trends.

·       Identify threshold or configuration gaps and recommend updates.

·       Develop carrier peering and interconnection monitoring procedures for international exchange points.

•         Minimum 8 years in telecommunications NOC operations with hands-on monitoring experience.

•         Deep technical knowledge of network and IT monitoring, fault management, and IXP operations.

•         Technical expertise across some of fiber/DWDM, IP/MPLS, IT infrastructure, subsea, or IXP.

•         Experience and ability to develop monitoring specifications, alarm frameworks, and NOC runbooks across converged network and IT environments.

•         Familiarity with NMS/EMS platforms, IT monitoring tools, and network management systems.

•         Experience in a wholesale or carrier environment is advantageous.

•         Strong written and verbal communication in English; Arabic is an advantage.

Procurement Activities

• Manage the end to end procurement process for assigned categories, from requisition to purchase order and delivery tracking
• Conduct supplier research, sourcing and competitive tendering to achieve best value and fit for purpose solutions
• Negotiate commercial terms, pricing and service levels with suppliers to secure favourable agreements
• Prepare, review and administer contracts and procurement documentation in line with policy
• Evaluate supplier performance and implement corrective actions where necessary
• Collaborate with internal stakeholders to define specifications, forecast demand and plan procurement activities
• Analyse spend data to identify cost saving and consolidation opportunities and report on procurement metrics
• Ensure procurement activities comply with internal controls, legal requirements and ethical sourcing standards
• Raise and manage purchase orders and monitor delivery schedules to ensure timely receipt of goods and services
• Maintain accurate supplier records and procurement files for audit and reporting purposes
• Assist in supplier risk assessments and business continuity planning for critical suppliers
• Participate in procurement projects and continuous improvement initiatives to streamline processes
• Provide guidance and training to stakeholders on procurement policies and standard operating procedures
• Ensure Supplier registration and qualification
• Manage the tendering process by liaising with all stakeholders to ensure the development of tender documents (RFI/RFP/RFQ) 
• Liaise with Legal Department for drafting, reviewing, and approving of contracts

Other Activities

• Daily/Weekly report to the Technical Procurement Lead on the progress, achievement, and issues. 
• Respond to email inquiries from internal departments
• Assist with preparation of processes and procedures as relevant to Procurement activities
• Follow up with stakeholders to complete tasks and approvals within SLA, escalate according to escalation matrix.
• Performs other related duties as assigned

• Bachelor’s degree in business, supply chain management, finance or related discipline
• Minimum 5 years’ experience in procurement or purchasing or a similar role  
• CIPS certification is preferable
• Knowledge of procurement processes, contract management and supplier selection practices
• Strong negotiation and commercial awareness with a focus on achieving value for money
• Good numerical and analytical skills to interpret spend data and prepare procurement reports
• Excellent communication and stakeholder management skills for cross functional engagement
• Ability to prioritise workload and manage multiple procurements under time constraints
• Problem solving skills with the ability to resolve supplier or procurement issues promptly
• Familiarity with contract terms, basic commercial law principles and procurement ethics
• Ability to work with a diverse range of stakeholders at all levels of the business
• Reliability, teamwork, and professionalism towards co-workers and end customers
• High level skills with Microsoft office Excel, PowerPoint, and PowerBI
• Results-oriented and driven to innovate in a flexible environment
• Resourceful problem-solvers who take the initiative to learn new skills
• Syrian National, fluency in Arabic and English (reading and writing)

•         Define the field operations model — structure, regional coverage, dispatch model, and interface with NOC and TAC.

•         Define field maintenance procedures for outside plant (fiber, civil, access) and subsea CLS, including marine maintenance coordination, and terrestrial long-haul DWDM infrastructure.

•         Define field dispatch procedures, SLA-driven response time requirements, and escalation paths.

•         Define field workforce management tooling requirements and mobile workforce platform specifications.

•         Define spare parts management framework and logistics requirements.

•         Define staffing levels, skills requirements, and training framework.

•         Govern field readiness validation — commissioning, readiness reviews, and acceptance sign-off.

·       Define field operations KPIs — dispatch response times, MTTR, first-time fix rate, and SLA compliance by route.

·       Define DR (Disaster Recovery) and BC (Business Continuity) requirements for field operations and outside plant restoration.

·       Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end field operations readiness for Day-1 launch.

Post-Launch Governance:

•       Monitor MSP field operations performance against agreed SLAs — response times, MTTR, and dispatch compliance.

•       Review and approve changes to field maintenance procedures and dispatch models.

•       Lead periodic field operations governance reviews and drive corrective action on gaps.

•       Validate MSP spare parts availability and logistics readiness for SLA-critical routes.

•       Drive continual service improvement (CSI) for field operations — identify recurring fault patterns and dispatch inefficiencies, commission improvement initiatives, and validate outcomes.

•       Govern vendor and MSP contract performance related to field services, including remediation tracking for persistent SLA or logistics gaps.

•       Minimum 10 years in telecommunications field operations or outside plant management.

•       Experience designing field operations models for carrier-grade infrastructure.

•       Knowledge of fiber/DWDM outside plant, CLS operations, and field maintenance.

•       Experience defining workforce management and dispatch tooling requirements.

•       Greenfield or build-to-operate program experience is advantageous.

•       Experience with subsea cable landing station operations and marine cable maintenance coordination.

•       Strong knowledge of field operations and outside plant maintenance.

•       Familiarity with workforce management platforms and field service tools.

•       Strong written and verbal communication in English; Arabic is an advantage

The AC/DC Power Design Engineer owns the systems that keep the IT space energized, from design through commissioning and the quality gates.

• Develop the high-level power design from utility intake through medium and low voltage switchgear, uninterruptible power supply, power distribution units, and the DC power plant.
• Define the distribution topology that delivers the targeted Uptime Institute Tier (Tier III or Tier IV), including the static transfer switch and the maintenance isolation strategy.
• Design the standby generator plant to suit an unreliable grid, covering rating selection, fuel autonomy, paralleling, and load-step acceptance.
• Specify the minus 48 volt DC power plant, sizing rectifiers with N+1 redundancy and selecting batteries for the required autonomy.
• Size uninterruptible power supply, switchgear, generators, and distribution to the agreed capacity and Tier based on the power load schedule.
• Produce single-line diagrams together with load-flow, short-circuit, protection-coordination, arc-flash, and harmonic studies.
• Design earthing, bonding, and lightning protection, and set the electrical power monitoring system that feeds the data center infrastructure management architecture.
• Prepare power technical specifications and Request for Proposal packages, then evaluate proposals and recommend the equipment.
• Review vendor submittals, shop drawings, and data sheets against the specification, and approve or reject them with comment through the Non-Conformance Report process.
• Define acceptance criteria and witness plans across the L1 to L5 commissioning levels, where L5 is the Integrated Systems Test, and verify installed systems before sign-off.
• Coordinate with the mechanical, controls, and infrastructure teams to align power design with cooling, monitoring, and facility requirements.
• Provide technical guidance to EPC contractors and equipment manufacturers throughout procurement, construction oversight, and commissioning.

• Bachelor's degree in Electrical Engineering or a closely related discipline; Professional Engineer, Chartered Engineer, Uptime Institute Accredited Tier Designer, Certified Data Centre Design Professional, or BICSI Data Center Design Consultant credentials are an advantage.
• Minimum 6 to 8 years of electrical power design experience, much of it on critical power for data centers, telecom, or mission-critical facilities, including at least one tiered power system delivered end to end.
• Hands-on design across uninterruptible power supply, medium and low voltage switchgear, standby and prime generation with paralleling and transfer schemes, and the DC power plant.
• Working command of the core standards, including arc flash to IEEE 1584 and NFPA 70E, harmonics to IEEE 519, battery sizing to IEEE 485, grounding to IEEE 80, and lightning protection to IEC 62305.
• Competence in load-flow, short-circuit, protection, arc-flash, and battery-autonomy studies in a recognized package (ETAP, SKM, or EasyPower required), plus AutoCAD.
• Experience taking a power design through procurement, construction oversight, and commissioning, including Factory Acceptance Testing and Site Acceptance Testing.
• Fluent English, written and spoken, is required; Arabic is an advantage.
• Open to international and Syrian candidates, subject to eligibility to work in Syria and applicable sanctions compliance.

• Bachelor’s degree or diploma in Business Administration, Engineering, Information Management, or a related field.
• 3–6 years of experience in document control within telecom, construction, or infrastructure projects. 
• Strong knowledge of document control procedures, workflows, and standards. Experience with ERP systems, client portals, and document management platforms. 
• Proficiency in MS Office, Excel trackers, and digital filing systems. 
• Close attention to detail, accuracy, and organizational skills. 
• Strong communication skills and ability to coordinate with multiple stakeholders. 
• Ability to manage large volumes of documents and work under tight deadlines. 
• Experience in OSP/ISP telecom documentation is an advantage
• Should be fluent in Arabic and English.
  

·        Control and manage all project scope and budget activities from planning through implementation and final handover.

·        Oversee scope assignment and distribution to contractors across all regions.

·        Manage Project Controls Office resources to support inter‑project reporting, scheduling, and coordination requirements.

·        Monitor and follow up on invoicing activities in line with client processes to close financial gaps and achieve management KPIs.

·        Align, unify, and enhance all project reporting practices across departments and regions.

·        Oversee, consolidate, and manage system modifications in coordination with relevant internal and client departments.

·        Conduct system audits to identify discrepancies, ensure data accuracy, and drive stakeholder accountability.

·        Manage preparation of the detailed Project Implementation Plan (PIP) and oversee scheduling and reporting activities.

·        Conduct regular meetings with internal teams, contractors, and external stakeholders to ensure consistent and uniform project control practices.

·        Monitor project progress and measure performance against the approved Vendor/Contractor PIP.

·        Initiate and chair regular Project Controls meetings to ensure timely and orderly execution of all workstreams.

·        Coordinate with Project Control & Contracts (PCC) teams and stakeholders to close financial gaps as per agreed plans.

·        Produce handover performance reports and compliance analyses to support invoicing and contractor performance evaluation.

·        Prepare and maintain the Project Communication Plan and establish effective communication channels for information flow.

·        Oversee the full change management process to ensure scope, budget, and schedule stability across all stakeholders.

·        Develop, update, and enforce department processes related to network implementation and project control activities.

·        Establish and manage the project risk management framework, including risk identification, impact assessment, and mitigation planning.

·        Build and maintain strong working relationships with client management and key stakeholders.

·        Establish effective working relationships with vendor and contractor Project Control teams to ensure alignment and performance.

·        Oversee reporting, scheduling, cost control, contract management, material and warehouse operations, asset management, permitting, business excellence, HSE, and network audit/QA functions under the Project Controls department.

·        Ensure data integrity, reporting accuracy, and system alignment across ERP platforms, client portals, and internal tools.

·        Drive continuous improvement initiatives across all project control domains to enhance efficiency, transparency, and performance.

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·        Minimum 15+ years of experience in project controls, project management, or telecom infrastructure delivery.

·        At least 5 years in a senior or managerial role overseeing large‑scale telecom or infrastructure projects.

·        Bachelor’s degree in Engineering, Telecommunications, or related field.

·        Strong experience in large scale telecom project environments.

·        Expertise in project control methodologies, cost management, scheduling, and reporting.

·        Proficiency in Power BI, advanced Excel, ERP systems, and data analytics.

·        International experience in a developed telecom market is an advantage.

·        Certifications such as PMP, PMI‑SP, PMI‑RMP, PRINCE2 are preferred.

·        Strong leadership, communication, analytical, and stakeholder management skills.

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• Manage day-to-day site operations across all disciplines (civil, structural, architectural, MEP, ELV, and fit-out) throughout the project construction, installation, and commissioning phases.
• Plan, coordinate, and supervise the activities of contractors and subcontractors to ensure works proceed in accordance with the approved programme, method statements, and permit-to-work requirements.
• Enforce HSE requirements on site, including risk assessments, toolbox talks, safe access arrangements, and incident reporting, and maintain a safe working environment for all site personnel in coordination with HES department.
• Monitor physical progress against the baseline schedule, identify deviations and bottlenecks, and implement recovery actions in coordination with the project planning and engineering teams.
• Chair and attend regular site progress and coordination meetings with contractors, consultants, and client representatives, and record and follow up agreed actions.
• Manage site logistics, including site access, material deliveries, storage and laydown areas, housekeeping, and site security arrangements.
• Coordinate inspections and testing in line with the approved Inspection and Test Plans (ITPs), and support the testing and commissioning of critical infrastructure such as power, cooling, fire suppression, and ELV/BMS systems.
• Maintain complete site records, including daily reports, site diaries, photographic records, inspection requests, non-conformance reports, and As-Built mark-ups.
• Verify site quantities and contractor progress claims, and support the assessment of variations and interim payment applications.
• Interface with the client, consultants, local authorities, and utility providers for site approvals, inspections, and service connections.
• Manage handover activities, including snagging, punch-list close-out, and the compilation of handover and O&M documentation.

• Bachelor’s degree in civil, Electrical, or Mechanical Engineering, or a related discipline.
• Minimum of ten (10) years of experience in construction and site management, including at least five (5) years managing sites for data centres, mission-critical facilities or mega infrastructure projects.
• Sound knowledge of data centre infrastructure, including MV/LV power distribution, UPS and generator systems, precision cooling, fire detection and suppression, and ELV/BMS systems.
• Familiarity with data centre standards and tier classifications, and with QA/QC and HSE procedures on construction sites.
• Recognised project management is an advantage.
• Proven leadership of multidisciplinary site teams, contractors, and subcontractors.
• Fluency in Arabic, with strong English reporting and communication skills.

This is a field-based assurance role with an owner's engineer posture, verifying quality without self-performing or supervising construction.

• Inspect civil, structural, mechanical, and electrical works against approved drawings and technical specifications, with reference to TIA-942 and applicable ASHRAE and NFPA codes.
• Perform independent setting out and check-survey work covering levels, dimensions, alignments, and as-built verification using total station and auto level instruments.
• Check material and mill test certificates against approved submittals before items are incorporated into the works.
• Witness and sign off Inspection and Test Plan hold and witness points across all civil, mechanical, and electrical activities.
• Verify earthing and grounding works, including earth-continuity and earth-resistance testing, against the approved design.
• Witness and record assigned commissioning and acceptance tests within the Level 1 to Level 5 sequence, with Level 5 being the Integrated Systems Test.
• Raise Non-Conformance Reports when work fails specification, and track each one through to verified close-out.
• Maintain the punch list for assigned areas and re-inspect rectified items before sign-off.
• Verify that site work follows approved safety rules, permit-to-work, and lock-out or tag-out procedures when witnessing electrical works.
• Organise quality records and provide accurate daily and weekly inspection input to the manager.
• Coordinate with contractor and supervision teams to schedule inspections and prevent works being covered up before witness.

• Technical diploma or Bachelor's degree in Civil, Mechanical, or Electrical Engineering, or equivalent trade certification with strong site experience.
• Minimum 3 to 5 years of experience in site QA/QC, field inspection, or survey on building, mechanical, electrical and plumbing, or infrastructure projects. Data center or mission-critical exposure is an advantage.
• Recognised construction safety certification required or strongly preferred, such as NEBOSH International General Certificate, IOSH, OSHA 30, or equivalent.
• Working knowledge of survey instruments such as total station and auto level, with the ability to read construction and MEP drawings.
• Familiarity with quality documentation and acceptance codes such as ACI 318, BS EN, and NFPA. Awareness of TIA-942 and Uptime Institute Tier requirements (Tier III or Tier IV per site) is an advantage.
• Good written and spoken English for inspection records and reporting. Arabic is required.
• Familiarity with the Syrian construction market and post-conflict or frontier environments is strongly preferred.
• Syrian nationals are encouraged to apply. Candidates must be legally eligible to work in Syria.
• Willing to travel and work on a rotational basis across multiple data center sites, including shift coverage where required.

The Technical Facilities Program Manager governs CME and data center facilities delivery across the program, overseeing and assuring Engineering, Procurement, and Construction contractors, OEMs, and specialist vendors on behalf of the Client.

• Lead the Technical Facilities program end to end across design assurance, procurement support, construction oversight, and commissioning.
• Maintain the approved capacity, tier, and resilience baseline across all work, and impact-assess every design change through formal change control before adoption.
• Break the CME scope into work orders, milestones, and dependencies, and keep the project implementation plan current using Primavera P6 or MS Project schedules.
• Direct the Senior Project Managers, Site Managers, and CME Project Managers, keeping design intent and construction oversight aligned.
• Lead technical input to EPC, OEM, and vendor bids and onboarding in support of the Client's procurement, with award decisions resting with the Client.
• Govern the design-to-construction interface across white space, support areas, and critical power and cooling plant, and manage the specialist design partner against TIA-942 and Uptime Institute Tier requirements.
• Set and enforce the QA/QC regime, including the Inspection and Test Plan and the Non-Conformance Report process.
• Drive the L1 to L5 commissioning sequence through to the L5 Integrated Systems Test and operational acceptance.
• Guide each facility through any required Uptime Institute Tier Certification of Design Documents and Tier Certification of Constructed Facility ahead of handover.
• Maintain the program risk, dependency, and escalation logs, and report dependency risk to the Client early rather than after it affects delivery.
• Produce daily, weekly, and monthly progress reporting for the Management Committee.
• Govern site safety, access, and sanctions compliance throughout delivery.

• Bachelor's degree in Civil, Mechanical, or Electrical Engineering; a master's degree is an advantage.
• Minimum 10 to 12 years of engineering and delivery experience, including substantial time on data center or mission-critical facility programs.
• Demonstrated experience running multi-site CME, MEP, or building-services delivery programs, accountable for schedule, quality, and handover.
• Strong working knowledge of data center critical power, cooling, fire suppression, security, and monitoring systems across the design, build, and commissioning lifecycle.
• Working knowledge of Uptime Institute Tier III and Tier IV requirements, TIA-942, and L1 to L5 commissioning, with practical QA/QC experience; individual Accredited Tier Designer or Accredited Tier Specialist accreditation is a plus.
• Project Management Professional certification required, with proficiency in Primavera P6 or MS Project.
• Substantive local knowledge of the Syrian market, with awareness of applicable sanctions regimes.
• Strong communication and stakeholder-management skills in English; Arabic is required.
• Open to international and Syrian candidates; Syrian nationals, including Syrians abroad who wish to relocate, are strongly preferred. Engagement is subject to applicable sanctions compliance.