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Senior Business Excellence Lead

1 open position

Position Objective:

The Senior Business Excellence & Digital Transformation Lead is a strategic and execution-focused leadership role responsible for transforming the organization’s operating model through digitization, automation, and performance excellence. The role drives the shift from traditional, manual, and siloed processes to fully digitized, integrated, automated, and data-driven business operations, ensuring measurable business value from digital investments.

Job Description & Responsibilities:

Strategic Accountabilities

·         Lead enterprise-wide digital transformation initiatives aligned with organizational strategy and long-term vision.

·         Translate business objectives into digital transformation roadmaps prioritizing efficiency, scalability, and customer value.

·         Drive end-to-end process digitization with a digital-by-design mindset.

·         Lead large-scale Business Process Reengineering (BPR) initiatives to enable digital operating models.

·         Implement workflow automation, orchestration, BPMS, RPA, and low-code/no-code solutions.

·         Establish enterprise process standards, governance frameworks, and best practices.

·         Define and govern digitally enabled KPIs, SLAs, and OLAs embedded in automated workflows.

·         Develop performance dashboards providing real-time operational visibility.

·         Lead organizational change management and digital adoption initiatives.

·         Embed a culture of continuous improvement, innovation, and digital mindset.

Key Performance Indicators (KPIs)

·         Digital transformation value realization

·         Process digitization and automation rate

·         Reduction in manual processing and cycle time

·         KPI / SLA achievement through digital workflows

·         Process maturity and standardization levels

·         Stakeholder and customer satisfaction

Qualifications & Experience

1.       Education

·         Bachelor’s degree in Engineering, Business Administration, Information Systems, or related field

·         Master’s degree or MBA is highly desirable

2.       Experience

·         8–12 years of progressive experience in Business Excellence, Digital Transformation, or Process Automation

·         Proven leadership in large-scale digital transformation and automation programs

·         Experience in telecom, infrastructure, utilities, real estate, or large enterprises is preferred

Skills & Technical Expertise

·         Deep expertise in Digital Transformation, Process Digitization, and Automation

·         Hands-on experience with BPMS platforms (Pega, Appian, Bizagi, Camunda, or similar)

·         Exposure to low-code/no-code platforms and RPA solutions

·         Advanced proficiency in process modeling (BPMN 2.0)

·         Strong understanding of ITIL, eTOM, QMS, and performance frameworks

·         Excellent analytical, facilitation, and executive communication skills

Certifications (Highly Preferred)

·         CBPP / CBPL or equivalent BPM certifications

·         BPMN 2.0 (OCEB 2 or equivalent)

·         Lean Six Sigma Green Belt / Black Belt

·         Digital Transformation or Business Excellence certifications


Qualifications & Experience:

·         8–12 years of progressive experience in Business Excellence, Digital Transformation, or Process Automation

·         Proven leadership in large-scale digital transformation and automation programs

·         Experience in telecom, infrastructure, utilities, real estate, or large enterprises is preferred


Riyadh, Saudi Arabia
Infrastructure Excellence

IP/MPLS, IXP & IGW Designer

1 open position

Position Objective:

Design and develop detailed IP/MPLS core network, Internet Exchange Point (IXP), and International Gateway (IGW) solutions for the Silklink Project. Responsible for creating scalable, resilient, and high-performance network designs covering backbone routing, peering architectures, traffic engineering, and international connectivity. Ensure all design deliverables comply with engineering standards, resiliency requirements, and multi-vendor interoperability specifications.

Job Description & Responsibilities:

IP/MPLS Network Design

●        Design MPLS backbone solutions including BGP, IS-IS/OSPF, Segment Routing, MPLS-TE, and L2/L3 VPN services.

●        Develop detailed HLD and LLD for IP/MPLS core network domains.

●        Define QoS architecture, traffic classification, marking, and queuing design models.

●        Design EVPN, multicast, and service chaining architectures on the MPLS backbone.

●        Define high availability, fast convergence, and multi-path redundancy design mechanisms.

●        Validate multi-vendor interoperability and integration across MPLS platforms.

IXP (Internet Exchange Point) Design

●        Design Internet Exchange Point infrastructure, peering fabric, and interconnection architectures.

●        Develop BGP peering policies, route server design, route filtering, and traffic engineering strategies.

●        Define IXP switching fabric architecture, VLAN segmentation, and member port design.

●        Coordinate technical peering relationships with international carriers and content delivery providers.

●        Design IXP management and monitoring architecture for traffic visibility and capacity management.

IGW (International Gateway) Design

●        Design International Gateway architecture and international traffic interconnection models.

●        Develop protection and redundancy mechanisms for international connectivity services.

●        Define interconnection models and interface architectures with international carriers and Tier-1 providers.

●        Design DDoS protection, traffic filtering, and security integration at the IGW layer.

●        Develop traffic engineering and routing optimization strategies for international traffic flows.

Routing & Traffic Engineering

●        Perform detailed routing topology studies, traffic flow analysis, and backbone capacity assessments.

●        Define network resiliency, convergence optimization, and redundancy architectures.

●        Develop backbone capacity planning and traffic engineering strategies aligned with growth projections.

●        Analyze network latency, ECMP, and load balancing optimization across routing domains.

Design Documentation & Governance

●        Develop comprehensive HLD, LLD, topology diagrams, and technical design documentation.

●        Participate in technical design reviews and ensure compliance with engineering and telecom standards.

●        Validate vendor design submissions, compliance matrices, and technical recommendations.

●        Support implementation teams during integration and commissioning phases.


Qualifications & Experience:

Technical Qualifications

●        IP/MPLS Core Architecture & Design

●        BGP, IS-IS, OSPF Routing Protocols

●        Segment Routing & MPLS-TE

●        EVPN & L2/L3 VPN Services

●        QoS Design & Traffic Engineering

●        IXP Design & BGP Peering Policies

●        IGW Architecture & International Connectivity

●        DDoS Protection at Gateway

●        Backbone Topology Engineering

●        HLD / LLD Development

●        Multi-Vendor Interoperability

Leadership & Management Qualifications

●        Technical Documentation & Reporting

●        Cross-Functional Coordination

●        Vendor Technical Evaluation

●        Risk Assessment & Mitigation

●        Stakeholder Communication & Technical Presentations

Academic & Professional Experience

● Bachelor's or Master of Engineering in Telecommunications, Network Engineering, or Computer Science.

●        Minimum 8 years of experience in IP/MPLS core network design and implementation.

●        Strong knowledge of BGP, IS-IS, OSPF, Segment Routing, EVPN, and QoS architectures.

●        Hands-on experience with IXP design and international connectivity architectures.

●        Multi-vendor experience with leading IP/MPLS equipment providers (Cisco, Juniper, Nokia, Huawei).

●        Professional certifications (CCIE, JNCIE, or equivalent) are highly desirable.

●        Good communication, documentation, and presentation skills.


Riyadh, Saudi Arabia
Core - Design

Business Analyst

1 open position

Position Objective:

The Business Analyst will be responsible for eliciting, analysing, documenting, and managing business and functional requirements for the Bonya customisation project. The role will work across business teams, SMEs, architects, developers, testers, and project management to ensure that requirements are clearly understood, prioritised, designed, built, tested, and accepted.

Job Description & Responsibilities:

    • Conduct workshops, interviews, and requirement-gathering sessions with business and technical stakeholders.
    • Document business requirements, functional requirements, non-functional requirements, user stories, process flows, data requirements, and acceptance criteria.
    • Analyse existing processes, systems, spreadsheets, reports, and manual workflows to define the target Bonya solution.
    • Support the definition of system modules, screens, workflows, reports, dashboards, approvals, notifications, and integration requirements.
    • Maintain the requirements traceability matrix from requirement through design, development, testing, and acceptance.
    • Work with the architecture and development teams to translate business requirements into functional specifications.
    • Support backlog management, sprint planning, prioritisation, and change control.
    • Assist with data migration requirements, reference data definitions, master data structures, and reporting needs.
    • Prepare UAT test cases, test scripts, and business validation scenarios.
    • Support user training, business readiness, and post-go-live issue triage.

Qualifications & Experience:

    • Bachelor’s degree in Information Systems, Business Administration, Computer Science, Engineering, or a related field.
    • Certification in Business Analysis, Agile, Scrum, CBAP, PMI-PBA, or equivalent is desirable.

Riyadh, Saudi Arabia
Infrastructure Delivery Mgt Platform (Bonya)

DWDM Project Manager

1 open position

Position Objective:

Manage the end-to-end delivery of DWDM and optical transport network projects within the Silklink submarine cable system, covering submarine line terminal equipment (SLTE), ROADM nodes, OTN cross-connects, long-haul terrestrial DWDM backhaul, and submarine-terrestrial integration. Coordinate dry plant installation, optical line system commissioning, submarine system characterization support, and wavelength activation activities. Ensure on-time delivery of all optical transport milestones aligned with wet plant schedules, landing station readiness, and overall Silklink Ready for Service (RFS) targets.

Job Description & Responsibilities:

DWDM & Optical Transport Project Planning

●        Develop detailed project plans, schedules, and WBS for all DWDM/OTN delivery activities, including SLTE, ROADM, and terrestrial backhaul segments.

●        Define milestones and critical path for dry plant installation, optical line system activation, wavelength commissioning, and submarine integration.

●        Align DWDM project plans with wet plant cable lay schedules, landing station construction milestones, and power/cooling readiness dates.

●        Coordinate delivery sequencing across multiple landing stations and terrestrial node sites.

●        Manage schedule dependencies between submarine system supplier, DWDM vendor, and civil works contractors.

Submarine Dry Plant Delivery & SLTE Commissioning

●        Manage SLTE equipment installation, cabling, power-up, software loading, and line card activation at each landing station.

●        Coordinate SLTE integration with submarine cable system, including transponder mapping, wavelength assignment, and optical amplifier chain validation.

●        Oversee optical line system (OLS) commissioning covering EDFA/Raman amplifier verification, span loss measurement, and OSNR validation across submarine and terrestrial segments.

●        Support submarine system characterization activities including end-to-end BER testing, Q-factor measurements, and margin verification.

●        Manage submarine system Provisional Acceptance Testing (PAT) and Final Acceptance Testing (FAT) logistics and readiness for dry plant scope.

Terrestrial DWDM Backhaul Delivery

●        Manage ROADM node installation, OTN cross-connect deployment, and terrestrial DWDM backbone activation.

●        Coordinate fiber patching, optical amplifier installation, and span engineering verification for terrestrial backhaul routes.

●        Ensure terrestrial DWDM backhaul readiness aligns with landing station SLTE activation for end-to-end path continuity.

●        Track optical acceptance testing (OAT) across terrestrial segments including power budget validation, chromatic dispersion measurement, and PMD compliance.

Vendor & Supply Chain Coordination

●        Coordinate with DWDM/SLTE vendors (Ciena, Infinera, Nokia, Huawei, SubCom, NEC, ASN) for equipment delivery, staging, configuration, and field engineering support.

●        Track material delivery schedules, manage import logistics, customs clearance, and equipment staging at landing station and terrestrial node sites.

●        Manage vendor SLA performance, professional services delivery, and technical support escalation.

●        Oversee factory acceptance testing (FAT) coordination for SLTE, ROADM, and optical amplifier equipment.

Risk, Issue & Quality Management

●        Identify and manage delivery risks including marine schedule delays impacting dry plant readiness, equipment shipping disruptions, and optical engineering issues.

●        Drive resolution of OSNR degradation, fiber route problems, span loss exceedances, and commissioning defects.

●        Ensure quality assurance processes are followed for all DWDM installation, splicing, testing, and documentation.

●        Escalate critical blockers to the Senior Project Manager, particularly issues impacting submarine system PAT/FAT windows.

Reporting & Stakeholder Communication

●        Prepare weekly and monthly DWDM project status reports covering dry plant progress, SLTE commissioning status, and terrestrial backhaul delivery.

●        Provide updates to the Senior Project Manager, Core Program Manager, consortium partners, and cable system supplier.

●        Facilitate DWDM-specific progress meetings, submarine integration reviews, and vendor coordination sessions.

Position KPIs

●        Deliver all SLTE installations and dry plant commissioning activities within submarine system PAT/FAT schedule windows.

●        Achieve all terrestrial DWDM backhaul activation milestones on time for end-to-end path readiness.

●        Ensure zero critical optical acceptance test failures caused by installation errors, span engineering issues, or coordination gaps.

●        Maintain DWDM project spend within approved budget with cost variance < 5%.

●        Achieve successful submarine system characterization and margin verification across all activated wavelengths.

●        Maintain complete and accurate optical engineering records, commissioning reports, and handover documentation.


Qualifications & Experience:

Technical Qualifications

●        Submarine Cable System Dry Plant Delivery & SLTE Commissioning

●        DWDM / OTN / ROADM Deployment & Optical Line System Activation

●        Submarine System Characterization, PAT & FAT Management

●        OSNR, Span Loss, Q-Factor & Optical Margin Verification

●        EDFA / Raman Amplifier Chain Commissioning

●        Terrestrial DWDM Backhaul Delivery & OAT Management

●        Wavelength Assignment & Transponder Activation

●        Landing Station Equipment Installation Coordination

●        Vendor & Supply Chain Coordination (SubCom, NEC, ASN, Ciena, Infinera)

●        Schedule Management & Critical Path Analysis

Leadership & Management Qualifications

●        Project Leadership & Multi-Site Delivery Coordination

●        Submarine System Supplier & Consortium Interface

●        Vendor Relationship & SLA Management

●        Cross-Functional Coordination & Problem Solving

●        Stakeholder Communication & Reporting

Academic & Professional Experience

● ​Bachelor's or Master of Engineering in Optical Engineering, Telecommunications, or Electrical Engineering.

●        Minimum 8 years of experience in DWDM/OTN project delivery, with at least 3 years on submarine cable system projects.

●        Proven experience managing SLTE installation, dry plant commissioning, and submarine system acceptance testing.

●        Strong knowledge of submarine cable system architecture: repeaters, branching units, SLTE, cable landing infrastructure.

●        Multi-vendor DWDM delivery experience (Ciena, Infinera, Nokia, Huawei, SubCom, NEC, ASN).

●        Proficiency in optical test equipment and commissioning procedures (OTDR, OSA, BER tester).

●        PMP, PRINCE2, or equivalent certification is desirable.

●        Good communication, coordination, and presentation skills.



Riyadh, Saudi Arabia
Core - Project Management

Inventory & Circuit Management Specialist

1 open position

Position Objective:

Lead and manage Inventory & Circuit Management Specialist activities for the Syria telecom transformation project ensuring compliance, operational excellence, scalability, and successful delivery.

Job Description & Responsibilities:

  • Lead and manage all Inventory & Circuit Management Specialist related operational and technical activities.
  • Define Inventory & Circuit Management rules across various program activities
  • Coordinate with Streams Program Manager to ensure compliance and adherence to Inventory & Circuit Management rules
  • Coordinate with internal departments, contractors, vendors, and stakeholders.
  • Ensure compliance with telecom industry standards, project governance, and operational procedures.
  • Monitor project schedules, KPIs, quality metrics, and operational performance and ensure assets are recorded in the system in a timely and accurate manner 
  • Prepare technical reports, dashboards, presentations, and management updates.
  • Support planning, implementation, testing, optimization, and handover activities.
  • Conduct risk assessments and support issue resolution and escalation management.
  • Ensure adherence to HSE, quality assurance, and regulatory compliance requirements.
  • Participate in technical reviews, audits, workshops, and stakeholder meetings.
  • Support process improvement, automation, and operational excellence initiatives.
  • Monitor resource utilization, operational efficiency, and service delivery performance.
  • Provide technical guidance and coordination support to cross functional teams.

Qualifications & Experience:

  • Bachelor’s degree in Engineering, Telecommunications, IT, Computer Science, Business Administration, or related field.
  • Minimum 5–15 years of relevant telecom, infrastructure, operations, or project management experience depending on role seniority.
  • Strong understanding of telecom infrastructure, operations, governance, and service delivery environments.
  • Experience working with telecom operators, vendors, system integrators, or large
  • scale infrastructure projects preferred.
  • Strong communication, reporting, stakeholder management, and coordination skills.
  • Experience with PMO, reporting tools, operational dashboards, and telecom systems is an advantage.
  • Professional certifications such as PMP, ITIL, CCNP, CISSP, PRINCE2, or equivalent are preferred for senior positions.
Riyadh, Saudi Arabia
Inventory

QC Inspector – CSA

1 open position

Position Objective:

The QC Inspector (CSA) is responsible for implementing quality control inspection and testing activities for all Civil, Structural, and Architectural works on the data centre and technical building construction project. The role ensures that construction activities are carried out in strict accordance with approved IFC drawings, project specifications, Inspection and Test Plans (ITPs), and applicable international and local standards, and that all quality records are maintained to the standard required for close-out and handover.

Job Description & Responsibilities:

  • Implement the project Quality Control Plan for all CSA construction activities, including earthworks, concrete works, structural steel erection, masonry, waterproofing, architectural finishes, external civil works, and raised access floor installation.
  • Review and verify that all CSA works are executed in accordance with approved IFC drawings, specifications, and method statements prior to and during construction.
  • Inspect incoming materials on site for conformance with approved submittals, test certificates, and material specifications, including reinforcement steel, structural sections, aggregates, cement, waterproofing membranes, and architectural finishing materials.
  • Monitor concrete production, placement, and curing activities, coordinating independent testing of concrete mix designs, slump, and compressive strength in accordance with project specifications.
  • Witness and document non-destructive testing (NDT) activities for structural steel welds, including visual inspection, and ultrasonic testing (UT) as specified.
  • Issue Non-Conformance Reports (NCRs) for any works or materials found to be non-compliant, and track corrective and preventive actions through to satisfactory close-out.
  • Maintain complete and accurate QC inspection records, test reports, material certificates, and photographic evidence for all CSA scope, ensuring full traceability from receipt to installation.
  • Participate in QC audits and reviews conducted by the client, company, or external quality bodies, supporting audit finding close-out activities.
  • Prepare daily QC inspection logs and contribute to weekly QC status reports submitted to the Site Manager.
  • Verify that As-Built drawings for CSA scope accurately reflect works executed on site and support the compilation of the project close-out dossier.



Qualifications & Experience:

  • Bachelor’s degree or Diploma in Civil Engineering or Architecture.
  • Minimum 8 years of QC inspection experience on major building or infrastructure construction projects, with at least 3 years on data centre or mission-critical or mega infrastructure projects.
  • Good working knowledge of relevant construction standards and codes.
  • Familiarity with ITP-based quality management systems and the ability to prepare, review, and execute inspection checklists.
  • Experience issuing NCRs, conducting root cause analysis, and managing corrective action close-out.
  • Proficiency in maintaining electronic QC inspection records and document control systems.
  • Good communication skills and ability to interface professionally with contractors, client representatives, and third-party inspectors.
  • Full professional proficiency in Arabic is required; a working knowledge of English is an advantage.


Riyadh, Saudi Arabia
Data Center - Site Management

Fiber Network Planner

1 open position

Position Objective:

Plan and validate fiber network routes, topology, capacity, splicing, ODF connectivity, route diversity, and implementation-ready fiber records for the Silklink program, ensuring alignment with service requirements and downstream transport/IP planning needs.

Job Description & Responsibilities:

    ·       Develop fiber network plans covering backbone, metro, access, inter-site connectivity, route diversity, and PoP/site interconnections.

    ·       Analyze existing fiber inventory, GIS records, duct/route data, ODF records, splice diagrams, and field survey outputs to identify gaps and constraints.

    ·       Prepare route plans, fiber allocation plans, cable and core utilization views, ODF/patching requirements, and diversity assessments.

    ·       Coordinate with civil works, field survey, implementation, operations, and vendor teams to validate routes, distances, feasibility, and access requirements.

    ·       Ensure fiber plans support DWDM, IP/MPLS, enterprise, wholesale, and critical service requirements.

    ·       Define and enforce naming conventions, route identifiers, fiber core assignments, splice references, and documentation standards.

    ·       Support reconciliation of planned fiber records with physical inventory, as-built documentation, and circuit data.

    ·       Identify fiber risks including single points of failure, insufficient capacity, inaccurate records, route conflicts, or missing evidence.

    • Maintain planning trackers and deliver clean datasets for inventory update, implementation, and reporting.
    •  

    Soft Skills:

    ·       Strong stakeholder management and practical communication with technical and non-technical teams.

    ·       High attention to detail, quality mindset, and structured documentation habits.

    ·       Ability to work under delivery pressure while maintaining accuracy and governance.

    ·       Strong problem-solving skills and ownership of assigned deliverables.

    • Collaborative mindset across planning, engineering, operations, rollout, and vendor teams.

    Languages:

    ·       English – mandatory

    ·       Arabic – mandatory

    Position KPIs

    ·       Fiber planning deliverable acceptance rate.

    ·       Accuracy of fiber route, ODF, core, splice, and connectivity records.

    ·       Route diversity compliance for critical links.

    ·       Fiber utilization and capacity forecast accuracy.

    ·       Number of field or implementation rework items caused by planning gaps.


     

Qualifications & Experience:

·       Bachelor's degree in Telecom or equivalent.

·       7+ years in fiber network planning, OSP/ISP design, telecom rollout, or fiber inventory engineering.

·       Strong understanding of fiber topology, ODFs, splicing, patching, cable structures, route diversity, GIS, and as-built documentation.

·       Experience with telecom GIS, fiber inventory, design tools, and structured planning datasets.

·       Ability to read and validate route drawings, splice plans, OTDR/evidence records, and physical connectivity documentation.

  • Experience working with multi-site field teams and implementation vendors.

Relevant Certificates:

·       Fiber optic design/installation certification preferred

·       FTTx/OSP planning certification preferred

·       GIS or inventory platform training is an advantage


 

Riyadh, Saudi Arabia
Architecture & Planning

Network Operations Senior Advisor

1 open position

Position Objective:

The Senior Advisor serves as the principal strategic and technical sounding board to the VP of Network Operations. Orchestrating operational excellence across all network domains and drive the transition from a complex legacy infrastructure to a future-state, zero-touch architecture – targeting TM Forum Autonomous Network Level 4 (ANL 4) maturity and a modernized, unified NOC.

Job Description & Responsibilities:

Strategic Advisory & Governance

  • Act as the primary trusted advisor to the VP of Network Operations on long-term strategy, operational risk management, and technology lifecycle investments.
  • Evaluate and translate emerging technological trends (e.g., 6G readiness, advanced edge computing, network slicing) into actionable, high-yield operational roadmaps.
  • Advise on the governance of operational frameworks across the entirety of the operator’s footprint to ensure alignment with global standards and corporate KPIs.
  • Provide strategic direction and operational efficiency oversight across eight core domains:
    • Mobile Network: Next-gen RAN, vRAN, OpenRAN, and multi-generation (4G/5G/5G-Advanced) core alignment.
    • Fixed Network: FTTx, GPON, and next-generation fixed access operations.
    • Transport Network: IP/MPLS, Optical (DWDM), Segment Routing, and microwave backhaul optimization.
    • Core & Cloud Network: Cloud-native network functions (CNFs/VNFs), telco cloud infrastructure (OpenStack, Kubernetes), and hybrid-cloud operational paradigms.
    • IT Operations: Alignment of corporate IT infrastructure, workplace tech, and data center operations with network functions.
    • Cybersecurity: Embedding DevSecOps into network operations, ensuring infrastructure resilience, threat mitigation, and strict regulatory compliance.
    • OSS/BSS: Transforming legacy Operations and Business Support Systems into agile, microservices-driven architectures.


AI Enablement & Cognitive Operations

  • AIOps Strategy Formulation: Define the overarching AI/ML roadmap for Network Operations to move toward predictive, generative, and closed-loop autonomous operations.
  • AIOps Implementation: Drive the deployment of Artificial Intelligence for AI Operations (AIOps) platforms to ingest vast streams of telemetry data across Fixed, Mobile, and Cloud networks for real-time anomaly detection and predictive scaling.
  • Generative AI & LLMs in Ops: Evaluate and pilot Generative AI applications (such as LLM-powered network assistants) to accelerate Tier-1/Tier-2 engineering troubleshooting, synthesize complex RCA (Root Cause Analysis) logs, and automate routine configuration scripts safely.
  • Data Governance for Networks: Collaborate with Chief Data Officers/IT to establish robust data pipelines, ensuring clean, structured, and real-time network telemetry data is available to train and mature AI models.
  • AI Governance & Explainability: Ensure AI/ML and closed-loop automation decisions remain auditable and explainable (XAI), preserving engineer trust and regulatory compliance as autonomy increases.
  • AI Capability Upskilling: Act as a change agent to foster an AI-first mindset across the engineering workforce, advising the VP on the talent and skills gap required to operate a cognitive network.


Network Operations Center (NOC) Transformation & Command Center Leadership

  • Lead the transformation of the NOC from siloed, domain-specific monitoring into a unified command center, consolidating EMS/NMS, service assurance, and orchestration tooling across Fixed, Mobile, Transport, Core, Cloud, and IT domains.
  • Define and continuously optimize the NOC’s tiered support structure (Tier 0 automated remediation through Tier 3 specialist escalation), shifting resolution through automation, runbooks, and AI-assisted diagnostics.
  • Drive AI/ML-based event correlation, event de-duplication, and noise reduction, ensuring NOC engineers focus exclusively on actionable, service-impacting events.
  • Own the end-to-end Major Incident Management process, including rapid triage, cross-domain war-room coordination, executive communication, and post-incident root-cause and problem management.
  • Ensure 24/7 operational resilience through effective staffing model, shift patterns, and escalation matrices that sustain continuous, around-the-clock network assurance aligned with contractual SLA commitments.
  • NOC-SOC Integration: Partner with the Cybersecurity function to align NOC monitoring and incident-response workflows with Security Operations Center (SOC) processes, ensuring unified visibility into service-impacting and security-impacting events.
  • Progress the NOC toward TM Forum Autonomous Network Level 4 (ANL 4) — highly autonomous, closed-loop operations — with measurable maturity targets across priority domains.


Automation & Efficiency Leadership

Execute and operationalize the AI/AIOps strategy defined above:

  • ANL Level 4 Transition: Architect and drive the migration from manual/reactive troubleshooting to Autonomous Advanced Operations Model Level 4 (Intent-driven, highly autonomous closed-loop operations).
  • Zero-Touch Self-Healing: Recommend, design, and champion AI/ML-driven initiatives to achieve predictive maintenance, automated anomaly detection, and automated root-cause analysis (RCA) to enable a self-healing infrastructure.
  • OPEX Optimization: Identify structural inefficiencies across domains and execute modernization programs that significantly reduce operational costs while boosting Network Quality of Experience (QoE).
  • Energy & Sustainability Optimization: Drive AI-based optimization of RAN and site power usage to cut energy cost, reduce emissions, and improve operational efficiency.


Frameworks & Standardizations

  • Align all operational transformation workflows, information models, and open APIs with TM Forum Open Digital Architecture (ODA) - including eTOM, SID, and the Functional Framework to enable vendor-agnostic interoperability and support zero-touch, AI-ready operations.
  • Enforce and mature the FCAPS (Fault, Configuration, Accounting, Performance, Security) model through modern, automated tooling.


Qualifications & Experience:

  • Bachelor’s Degree in Telecommunications Engineering, Electronic Engineering, Computer Science, or a strictly related technical field is required.
  • A Master’s Degree (M.Sc. or MBA) is highly preferred
  • Minimum of 20 years of progressive experience within the Telecommunications or closely related ICT sector.
  • At least 5 years in a similar executive advisory capacity, or a senior management role within a Tier-1 telecom operator.
  • Documented history of leading large-scale network transformation, automation, or modernization initiatives that yielded measurable OPEX savings or reliability gains.
  • Deep understanding of complex network ecosystems (Fixed, Mobile, Transport, Core, IT, Cyber).
  • Demonstrated experience leading or transforming a large-scale, 24/7 Network Operations Center (NOC), including tiered escalation models, major incident management, and modern NOC tooling (EMS/NMS, ITSM/ticketing, alarm correlation, AIOps platforms).
  • Comprehensive knowledge of TM Forum Open Digital Architecture (ODA) — including eTOM, SID, and the Functional Frameworkand traditional FCAPS infrastructure management.
  • Comprehensive knowledge of AI/ML applications in telecom operations (AIOps), network virtualization (NFV/SDN), and orchestration engines.
  • Industry certifications and memberships (e.g., PMP, ITIL, TOGAF, CCIE, or equivalent) are considered a plus
  • Exceptional communication and stakeholder management skills with the ability to distill highly technical, fragmented architectural issues into clear, risk-managed business cases for C-suite executives and cross-functional teams.
  • Ability to balance immediate operational fire-fighting with the long-term vision of proactive and zero-touch autonomy.
  • Strong adaptability and a drive for continual improvement.
  • Experience in time management and task prioritization.
  • Excellent verbal and written English; Arabic is an advantage.
  • Strong organizational skills and ability to perform under pressure without compromising quality.
Riyadh, Saudi Arabia
F&CM Transformation

Network Operations Center (NOC) Lead

1 open position

Position Objective:

Define and govern the NOC operating model, ensuring all front-office monitoring and L1 support functions across the fiber network, Core, IT (ITOC), and IXP domains are fully designed, staffed, tooled, and validated ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP NOC function.

Job Description & Responsibilities:

  • Define the NOC operating model —structure, monitoring scope, support processes, shift model, and escalation matrix.
  • Define monitoring requirements — latency, jitter, packet loss, and availability thresholds triggering alarms, auto-tickets, and escalation.
  • Define fault management framework — alarm handling / correlation, fault classification, prioritization, ticket creation, TAC escalation, threshold requirements across all monitored domains.
  • Define the NOC interface to the change management process — planned maintenance visibility, change freeze enforcement, and network change impact monitoring.
  • Define NOC tooling requirements including OSS, NMS, EMS, monitoring platforms, and real-time dashboard specifications.
  • Define the interface model between the NOC, TAC, field teams, SecOC, Application Services, and MSPs.
  • Define NOC procedures for carrier peering and interconnection monitoring across international exchange points and subsea landing stations.
  • Define NOC KPIs, SLA requirements, and performance reporting framework.
  • Define staffing levels, skills requirements, and training framework for NOC operators across all domains.
  • Govern NOC readiness validation — oversee simulations, dry runs, and acceptance criteria sign-off.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end NOC readiness for Day-1 launch.
  • Define the IXP operating model — route server management procedures, peering policy governance, BGP fault handling, and member onboarding interface with the NOC.


 

Qualifications & Experience:

  • Bachelor’s degree in electrical engineering, or a related discipline.        
  • Minimum 10 years in telecommunications network operations, with significant NOC leadership experience.
  • Strong experience designing or leading a NOC function in a carrier or wholesale infrastructure environment.
  • Experience defining alarm management frameworks and NOC tooling requirements across converged network and IT environments.
  • Greenfield or build-to-operate program experience is preferred.
  • Strong knowledge of NOC operations, monitoring methodologies, and alarm management across network and IT domains.
  • Experience with IXP operations including route server management, BGP monitoring, and peering policy governance.
  • Familiarity with NMS/EMS platforms, IT monitoring tools, and ITSM systems.
  • Strong analytical and problem-solving skills.
  • Strong written and verbal communication in English; Arabic is an advantage.
  •  Experience with MSP governance, vendor performance management, and continual service improvement in NOC operations.

Riyadh, Saudi Arabia
Operations

Senior Project Manager – OSP

1 open position

Position Objective:

The Senior PM will be responsible for coordination, management, delivery, risk and closing of the assigned OSP project and ensure the application of the fundamental planning, design and implementation concepts, within the approved project specification

Job Description & Responsibilities:

    ·   Manage the Vendors, Stakeholders & Contractors related to E2E OSP scope delivery.

    ·   Ensure Communication Plan, Stakeholder Management, Escalation Matrix, Project Plan, Change Management, Risk Plan and Closing Documents are synchronised, integrated, properly scheduled, aligned and communicated with Management.

    ·   With the Project Director responsible for the creation of Project WBS, Deliverables Packages, overall Project Implementation and Financial Plans.

    ·   Conduct project meetings and interface with the stakeholders

    ·   Audit and assess the performance of the OSP Contractors and communicate non compliances and gaps with Project Director.

    ·   Responsible for the project hand-over and financial targets

    ·   Ensure that the project reporting is carried out regularly, based on the agreed templates an in a timely manner.

    ·   In collaboration with the Project Management and Client Teams establish the mechanism to track, review and clarify problem issues raised in the project, and to identify actions needed to resolve implementation blocking issues, and take action to resolve the roadblocks, close the gaps and enforce recovery plans if needed

    ·   Hold regular management project progress review meetings


Qualifications & Experience:

    ·   Minimum 8 (10 to 12??) years telecommunication experiences with at least 4 years in a responsible position managing large OSP projects.

    ·   University Degree equivalent to Engineering or Telecommunication

    ·   Deployment management and supervision experience in the OSP environment

    ·   Long Distance/Backhaul Projects, FTTX large deployments, an asset

    ·   PMP certification or equivalent

    ·   English language abilities

     


Riyadh, Saudi Arabia
OSP Project Management

Data Analysist

1 open position

Position Objective:

The Data Analyst supports the Engineering & Design Department by transforming engineering, project, contractor, and design office data into actionable insights that enhance decision-making, optimize tower deployment programs, improve design quality, monitor contractor performance, and ensure efficient project delivery.

Job Description & Responsibilities:

  • Collect, validate, and analyze data from design offices, contractors, project managers, and other stakeholders
  • Manage, validate, and ensure accurate data upload and entry into corporate systems, platforms, and tools
  • Develop and maintain dashboards, KPIs, reports, and analytics tools for tracking engineering delivery and performance
  • Generate periodic management reports highlighting key engineering and project performance indicators
  • Monitor project progress, site design milestones, quality of submissions, and review activities using data-driven methodologies
  • Track design submission timelines, approval cycles, revision rates, and design office performance
  • Monitor compliance of design deliverables with followed standards, technical requirements, and project schedules
  • Evaluate design office efficiency, productivity, and design accuracy using measurable KPIs.
  • Support forecasting of project completion dates, resource requirements, and deployment targets.
  • Assist in identifying project risks through predictive analytics and trend monitoring.



Qualifications & Experience:

  • 3-7 years of experience in Data Analytics, Business Intelligence, Project Controls, Engineering Analytics, or Telecom Infrastructure
  • Diploma / Bachelor's Degree in Data Analytics, Information Systems, Statistics, Business Admin or equivalent 
  • Valid experience in telecom infrastructure deployment life cycle and related project management 
  • Hands on in data visualization, statistical analyses and information modeling 
  • Proven Advanced Skills in MS Office Apps is mandatory
  • Understanding of engineering processes, and project delivery workflows
  • Knowledge of dashboard apps (Tableau, Power BI) is a PLUS
  • Knowledge of ERP platform is a PLUS


Riyadh, Saudi Arabia
Design

Core Planning Expert

1 open position

Position Objective:

Focus on Cloud infrastructure solutions to drive architecture and planning activities for virtualized and containerized platforms, including capacity forecasting, infrastructure roadmap development, resiliency planning.

Job Description & Responsibilities:

Plan Cloud Infrastructure platforms, including virtualization, container platforms, compute, storage, network, cloud management, automation and orchestration layers

Support cloud infrastructure planning activities to host 4G/5G Core CNFs/VNFs, enterprise services, digital services and future technology platforms

Prepare cloud infrastructure capacity plans based on network growth, traffic forecast, business demand and digital services requirements

Support transformation and modernization of legacy infrastructure towards cloud-native, virtualized and automated cloud platforms

Plan capacity and performance-related expansions for Cloud Infrastructure platforms, including compute, storage, networking, virtualization and container environments

Support business continuity, georedundancy, disaster recovery and multi-layer resilience planning for Cloud Infrastructure platforms

Coordinate with Mobile Core, Transport, Fixed Services, IT, Cyber Security and Operations teams for cloud infrastructure planning and hosted workload readiness

Support planning and enablement of emerging digital technologies including NTN, MCMP, Partner Interconnects, AI, LLM platforms and cloud-native digital services

Assist in E2E validation, verification and domain acceptance testing for new cloud platforms, VNFs, CNFs and infrastructure services

Maintain good exposure to NFV, SDN, NFVI, VIM, NFVO, cloud orchestration, service chaining, OpenStack, VMware, Red Hat OpenShift and cloud-native infrastructure

Perform Cloud Infrastructure dimensioning, capacity assessment and solution planning, and support approval of related technical documentation

Prepare and maintain Technical Specifications documentation including vendor solution design, costing, Integration Specifications and SOWs

Translate Complex IT and Telco workloads roadmaps into yearly Infrastructure deployment plans 

Perform architecture and planning analysis for virtualization, containerization, automation, edge computing and cloud-native infrastructure services

Support adoption of emerging technologies to improve service agility, infrastructure utilization and new business enablement for digital services

Review vendor technical solutions and ensure alignment with business requirements, security guidelines, regulatory requirements and cloud infrastructure standards

Prepare and evaluate RFX, RFIs, RFPs and RFQs for Cloud Infrastructure platforms and related digital technology services

Validate related BOQs and support procurement teams during vendor evaluation, technical clarification and tendering activities

technology assessments and feasibility studies for emerging cloud infrastructure, automation, orchestration, NTN, MCMP, Partner Interconnects, AI and LLM technologies


Qualifications & Experience:

15+ years of experience in the telecommunication industry with strong exposure to Cloud Infrastructure planning of virtualized and containerized Platforms 

Experience with major suppliers and Communications Service Providers are highly desirable

Capex & Opex preparation experience on relevant Cloud solutions

Industry knowledge of emerging digital technologies such as NTN Networks, MCMP, Partner Interconnects, AI and LLM platforms, edge computing and digital services enablement

Hands on experience in network automation and orchestration using automation technologies 

Good experience in cloud infrastructure planning, capacity dimensioning, expansion planning and technology roadmap preparation

Good knowledge of executive management reporting, presentations and dashboards concepts with good analytical skills.

Strong knowledge of cloud virtualization and container technologies such as OpenStack, VMware, Red Hat OpenShift, Kubernetes and cloud management platforms

Be proactive and take responsibility, able to work with stakeholders as one team 

Good communications and interpersonal skills

Excellent Analysis and problem-solving skills

English language proficiency level is Fluent


Riyadh, Saudi Arabia
Cloud
About us

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