Our Job Offers

• Review and technically assess CSA design submissions across all stages from concept, schematic, detailed design, and Issued for Construction (IFC) to Shop Drawings and issue structured, actionable review comments within agreed turnaround times.
• Evaluate structural design packages including foundation designs, slab and framing systems, steel and concrete structures, and connection details; verify structural calculations for accuracy, code compliance, and adequacy for the data center loading conditions including raised floor loads, equipment weights, and seismic requirements.
• Assess architectural design submissions including floor plans, elevations, sections, room data sheets, facade details, internal finishes schedules, and raised floor layouts; confirm alignment with the functional brief and space programming requirements.
• Review civil design packages covering site grading, drainage, external works, retaining structures, and utility trench layouts for technical soundness and coordination with building footprints and site infrastructure.
• Verify that structural and architectural designs adequately accommodate MEP and ICT/ELV requirements: plant room configurations, equipment pads and loadings, structural penetrations, cable tray support provisions, and access routes.
• Check CSA design coordination across all disciplines, identify interface gaps, missing structural provisions for MEP equipment, and inconsistencies between architectural and structural packages.
• Review BIM models and coordination reports submitted by the contractor; verify that CSA elements are modelled to the required LOD, and confirm clash detection has been carried out and resolved prior to IFC issue.
• Track all open review comments, assess the adequacy of contractor responses and resubmissions, and maintain a live register of outstanding and closed technical issues.
• Attend design review meetings, design coordination workshops, and BIM sessions as the PMO’s CSA technical representative; prepare and issue meeting minutes and action trackers.
• Support the PMO team during construction by reviewing CSA shop drawings, material submittals, method statements, and inspection and test plans; raise non-conformance records for any deviations from the approved IFC design. 
  

• Bachelor’s degree in Civil Engineering, Structural Engineering, or Architecture.
• Minimum 8–12 years of engineering or design experience in CSA disciplines, with a demonstrated track record in design on consultancy-side engagements for data centres or mission-critical facilities.
• Strong technical capability in structural analysis and design, with the ability to interrogate calculation packages produced using ETABS, STAAD.Pro, SAP2000, or equivalent tools and verify the design assumptions and results.
• Sound knowledge of international design codes (EN 1990–1994, EN 1997–1998), BS standards, and relevant ISO frameworks.
• Good understanding of data center structural and architectural requirements including raised floor systems, high equipment floor loadings, seismic considerations, and facade systems.
• Working knowledge of BIM coordination processes (Revit, Navisworks) sufficient to review federated models and assess LOD compliance.
• Strong written communication skills; able to produce clear, well-referenced review comment schedules and technical correspondence.
• Experience working in multidisciplinary design review environments and collaborating with design teams from different engineering disciplines
  

• Develop and maintain detailed 3D BIM models for data centre and technical buildings across all disciplines using Autodesk Revit, Navisworks, and associated platforms in alignment with the project BIM Execution Plan (BEP).
• Coordinate with Architectural, Structural, MEP, and ELV/ICT Engineers to integrate federated models and resolve clashes using Navisworks Modulars.
• Produce deliverables at the required Level of Development (LOD 300-400) as stipulated in the BEP, ensuring spatial clearances for critical equipment such as UPS systems, PDUs, precision cooling units, and cable management infrastructure comply with TIA-942 and EN 50600 requirements.
• Generate coordinated drawing sets and equipment layout plans from the BIM environment for issue to the design team and contractors.
• Maintain the Common Data Environment (CDE) on Autodesk Construction Cloud / BIM 360, ensuring all model uploads, transmittals, and revision control adhere to the project information management protocol.
• Perform quantity take-off and material scheduling directly from the model to support procurement and cost planning activities.
• Prepare and issue clash detection reports, model progress reports, and BIM compliance status updates to the Project Manager and Design Manager.
• Participate in BIM coordination meetings, design review sessions, and model walk-throughs with stakeholders.

• Bachelor’s degree in engineering or a closely related discipline.
• Minimum 5 years of BIM modelling experience on complex infrastructure or mission-critical projects.
• Proficiency in Autodesk Revit (MEP, Architecture, and Structure), Navisworks Manage, and AutoCAD.
• Experience producing models for Mechanical, Electrical, and ELV/ICT systems.
• Familiarity with Dynamo for BIM automation and parametric modelling is an advantage.
• Strong understanding of coordinated design processes and multi-discipline integration in federated model environments.
• Proficiency in Arabic and working level in English.

• Develop detailed customer interaction procedures — fault intake, service requests, SLA breach escalation, and communication workflows.
• Develop CSAT survey content, scoring rubric, and process integration specifications.
• Develop agent reference guides for communicating QoE and SLA performance to wholesale customers.
• Define CRM platform technical requirements and configuration specifications.
• Develop procedures for large enterprise customer escalations and priority handling for wholesale carrier accounts.
• Develop Call Center knowledge base content and agent reference guides.
• Support the Call Center Lead in defining staffing skills and training content, and participate in readiness simulations, scenario testing, and acceptance testing of Call Center tooling.
• Develop customer communication templates for fault notifications and SLA reporting.
• Define KPI measurement methodology for Call Center operational KPIs — data sources, calculation logic, and CRM reporting configuration.
• Contribute to OAT (Operational Acceptance Testing) by validating Call Center tooling, procedures, and integration readiness.
• Review MSP Call Center procedure updates and validate accuracy against agreed standards.
• Assess CSAT survey data quality and agent adherence to interaction procedures.
• Support Call Center governance reviews with analysis of interaction quality and escalation trends.
• Validate MSP CRM configuration changes and knowledge base updates.
• Support continual service improvement (CSI) efforts by providing analysis of interaction quality trends and recommending procedural enhancements.

• Bachelor’s degree in electrical or telecommunication or equivalent from a recognised university.
• Minimum 8 years in telecommunications customer operations or Call Center management.
• Experience developing customer interaction procedures for B2B wholesale environments.
• Knowledge of wholesale SLA management, CSAT measurement, and fault management interfaces.
• Experience with CRM platforms and customer contact tools.
• Experience in a carrier or wholesale environment is advantageous.
• Strong knowledge of Call Center procedures and wholesale customer interaction management.
• Understanding of CSAT survey design and customer satisfaction improvement processes.
• Ability to develop process documentation and customer-facing guides.
• Familiarity with CRM and contact center platforms.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with large enterprise wholesale and carrier-to-carrier customer support in wholesale
  

• Develop detailed automation specifications — fault detection, event correlation, ticket creation, remediation workflows per domain, etc.
• Develop AIOps technical specifications — anomaly detection model requirements, training data specifications, and QoS degradation prediction use cases.
• Define technical requirements between AIOps, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS.
• Develop automation governance documentation — change control procedures, testing frameworks, and rollback requirements.
• Support the Automation Lead in defining skills requirements and training content, and participate in automation testing, AIOps output validation, and acceptance testing.
• Define KPI measurement methodology for automation effectiveness KPIs — data sources, calculation logic, and reporting configuration.
• Contribute to OAT (Operational Acceptance Testing) by validating automation workflows and AIOps model accuracy.
• Review MSP automation workflow changes and validate technical accuracy and regression impact.
• Assess AIOps model performance data — false positive rates, detection accuracy, and prediction lead times.
• Support automation governance reviews with technical analysis of automation failures and model drift.
• Validate MSP AIOps model retraining and update quality against agreed specifications.
• Support continual service improvement (CSI) efforts by providing technical analysis of automation
  

• Bachelor's degree in electrical or telecommunication or equivalent from a recognised university.
• Minimum 8 years in network operations, automation engineering, or AI/ML application to operations.
• Technical expertise in AIOps platforms, automation tools, and network analytics.
• Experience developing automation specifications and AI/ML model requirements for NOC or SOC environments.
• Knowledge of integration patterns between AIOps, NMS, SIEM, and OSS/BSS.
• Experience in a wholesale or carrier environment is advantageous.
• Deep technical knowledge of network automation, AIOps platforms, and AI/ML for operations.
• Ability to develop detailed automation and AIOps technical specifications.
• Strong analytical and data-driven mindset.
• Familiarity with AIOps platforms, NMS, SIEM, ITSM, and OSS/BSS integration.

• Define the application services operating model — structure, scope, support tiers, and lifecycle management.
• Define OSS/BSS requirements — inventory, fault management, provisioning, order management, and performance management.
• Define enterprise IT application requirements — ERP, HR, finance, and collaboration platforms.
• Define ITOC operating model — IT infrastructure monitoring scope, support tiers, and NOC/TAC interface.
• Define integration requirements between OSS/BSS, enterprise IT, NMS, SIEM, and ITSM.
• Define application requirements for international wholesale settlement, inter-carrier billing, and regulatory reporting across operating jurisdictions.
• Define application support framework — incident, change, release, and patch management.
• Govern application readiness validation — UAT governance, acceptance criteria, and sign-off.
• Define application services operational.
• Define application services SLA requirements, targets, and operational KPIs covering system availability, incident resolution times, change success rates, and integration uptime.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end application readiness for Day-1 launch.

Post-Launch Governance:

• Monitor MSP application services performance against agreed SLAs.
• Review and approve OSS/BSS and enterprise IT changes proposed by the MSP.
• Lead periodic application services governance reviews and drive corrective action on performance gaps.
• Validate MSP adherence to integration standards and data quality requirements.
• Drive continual service improvement (CSI) for application services — identify performance trends, commission improvement initiatives, and validate outcomes.
• Govern vendor and MSP contract performance related to application services, including remediation tracking for persistent SLA breaches.

• Minimum 10 years in OSS/BSS or enterprise IT application management.
• Experience designing application services operating models for telecommunications operators.
• Knowledge of OSS/BSS architecture, enterprise IT platforms, and ITSM frameworks.
• Experience defining integration requirements between OSS/BSS, NMS, and operational systems.
• Greenfield or build-to-operate program experience is advantageous.
• Strong knowledge of OSS/BSS architecture and enterprise IT application management.
• Ability to define application lifecycle management and support tier frameworks.
• Familiarity with OSS/BSS platforms, ITSM tools, and IT monitoring systems.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in application services environments.

Qualifications & Experience:

• Bachelor's or Master of Engineering in Cybersecurity, Telecommunications, or Computer Science.
• Minimum 8 years of experience in network security architecture design.
• Strong knowledge of firewall platforms, IPS/IDS, DDoS protection, and zero-trust frameworks.
• Experience with security design for telecom and carrier-grade network environments.
• Multi-vendor experience with leading security vendors (Cisco, Palo Alto, Juniper, Fortinet).
• Professional security certifications (CISSP, CCIE Security, or equivalent) are highly desirable.
• Good communication, documentation, and presentation skills.

• Implement and activate international capacity circuits across submarine cable segments and terrestrial backhaul infrastructure.
• Execute wavelength activation, transponder provisioning, and OTN circuit configuration on SLTE and terrestrial DWDM/ROADM platforms.
• Configure IP/MPLS service circuits including L2VPN, L3VPN, EVPN, and internet transit services across the backbone.
• Perform cross-connect patching, fiber assignments, and optical distribution frame (ODF) terminations at landing stations and colocation facilities.
• Manage international circuit activation in coordination with far-end landing station operators and consortium partners.
• Receive and process service implementation work orders from the Service Circuit Design Specialist and capacity management team.
• Validate work order completeness including submarine segment capacity allocation, wavelength assignment, and routing path confirmation before implementation.
• Manage work order lifecycle tracking, status updates, and completion reporting in the service and capacity management system.
• Coordinate with NOC, landing station operations, and vendor TAC for implementation activities requiring multi-team collaboration.
• Execute end-to-end circuit testing including latency, bandwidth, jitter, packet loss, and BER validation across submarine and terrestrial segments.
• Validate optical power levels, OSNR, and transponder performance on submarine wavelength circuits.
• Perform RFC-2544, Y.1564, and BERT testing for Ethernet and IP-based service circuits.
• Document test results, generate service acceptance certificates, and update circuit inventory records.
• Validate service parameters against SLA requirements and customer acceptance criteria.
• Coordinate circuit activation across IP/MPLS, DWDM, IGW, and landing station teams across multiple international sites.
• Liaise with far-end operators, submarine cable consortium capacity managers, and international carrier partners for cross-border circuit turn-up.
• Facilitate handoff and acceptance activities between implementation, testing, and service operations teams.
• Coordinate with SLTE vendor support for complex submarine wavelength provisioning and troubleshooting.
• Troubleshoot circuit implementation failures, OSNR degradation on submarine paths, configuration errors, and connectivity issues.
• Escalate complex issues to design specialists, optical engineers, or SLTE vendor support as required.
• Maintain implementation issue logs and contribute to root cause analysis for submarine circuit activation problems.

•  Bachelor of Engineering in Telecommunications, Optical Engineering, Network Engineering, or related discipline.
• Minimum 5 years of experience in service circuit implementation, preferably in submarine cable or international carrier environments.
• Hands-on experience configuring SLTE, DWDM, and IP/MPLS platforms (Ciena, Infinera, Nokia, Huawei, Cisco, Juniper).
• Strong knowledge of submarine wavelength provisioning, optical testing, and circuit validation procedures.
• Experience with capacity management platforms and circuit inventory systems used in submarine cable operations.
• CCNA, CCNP, JNCIA, or equivalent vendor certifications are desirable.
• Good communication, documentation, and multi-site coordination skills.
• Submarine Cable Wavelength Activation & Circuit Provisioning
• SLTE Transponder Configuration & OTN Circuit Activation
• IP/MPLS Circuit Provisioning (L2VPN, L3VPN, EVPN)
• DWDM / ROADM Wavelength & Cross-Connect Configuration
• ODF Termination & Fiber Patching at Landing Stations
• End-to-End Circuit Testing (RFC-2544, Y.1564, BERT, OSNR)
• Capacity & Circuit Inventory Management
• Work Order Lifecycle Management
• Landing Station & NOC Coordination
• Troubleshooting Submarine & Terrestrial Circuit Issues
• Structured Work Order Execution & Process Compliance
• International & Multi-Site Coordination
• Vendor TAC Interface & Escalation Management
• Attention to Detail & Submarine Capacity Accuracy
• Team Collaboration & Handoff Management
  

• Define the SOC operating model — structure, scope, shift model, and interface with NOC and IT operations.
• Define the cybersecurity monitoring framework — OT/IT convergence, network security, endpoint security, and threat intelligence.
• Define SIEM correlation rules, alert thresholds, SOAR playbook requirements, and incident response procedures.
• Define escalation paths for security incidents and regulatory authority interfaces.
• Define staffing levels, skills requirements, and security training framework.
• Govern SOC readiness validation — simulations, incident response drills, and acceptance sign-off.
• Define compliance validation requirements aligned to ISO 27001, IEC 62443, and NCA standards.
• Define SOC KPIs and SLA requirements covering threat detection times, incident response times, and compliance reporting obligations.
• Define SOC operating procedures and runbooks for Day-1 launch scenarios.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end SOC readiness.

• Bachelor’s degree in Cybersecurity, Computer Science, or Information Technology
  
• Minimum 10 years in cybersecurity operations with SOC management or design experience.
• Experience designing or leading a SOC in a telecommunications or critical infrastructure environment.
• Knowledge of OT/IT security convergence, SIEM/SOAR platforms, and threat intelligence.
• Experience with ISO 27001, IEC 62443, and NCA security frameworks.
• Greenfield or build-to-operate program experience is advantageous.
• Strong knowledge of cybersecurity operations, threat detection, and incident response.
• Ability to define security monitoring frameworks and SOAR playbook requirements.
• Strong stakeholder management and cross-functional coordination.
• Familiarity with SIEM, SOAR, EDR, and threat intelligence platforms.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in security operations.

• Lead and manage the recruitment lifecycle for ICT and Construction industry roles across multiple countries, projects and business units.
• Handle high-volume technical hiring requirements (150+ open positions) with a focus on meeting aggressive timelines.
• Supervise, mentor, and manage a team of recruiters (4+), ensuring optimal productivity and performance.
• Monitor recruiter KPIs including time-to-fill, quality of hire, submission-to-interview ratio, and offer conversion rates.
• Implement structured recruitment strategies, sourcing plans, and prioritization mechanisms to address critical hiring needs.
• Collaborate with hiring managers, program managers, and stakeholders to understand manpower requirements and align recruitment efforts accordingly.
• Ensure adherence to the approved Manpower Request (MRF) process and recruitment governance framework.
• Drive continuous improvement in recruitment processes, tools, and systems (ATS/HRMS).
• Review and validate candidate shortlists before submission to ensure alignment with job requirements and client expectations.
• Ensure proper execution of interview processes, including internal screening and client interview coordination.
• Maintain high standards of candidate experience and employer branding.
• Prepare and present recruitment dashboards, reports, and performance insights to senior management.

• Ensure compliance with company policies, localization, local labor laws, and recruitment best practices.
  

• Bachelor’s degree in Engineering, Human Resources, Business Administration, or a related field.
• Minimum 12 years of experience in recruitment, specializing in ICT, telecom, and technology hiring within large-scale and fast-paced organizations..
• Proven experience in managing high-volume recruitment campaigns and large-scale mobilization activities (100+ roles) within fast-paced project environments.
• Demonstrated experience in leading and managing recruitment teams and supporting business expansion initiatives across multiple projects or regions.
• Strong understanding of ICT roles including telecom, IT, data center, cloud, digital transformation, and smart city domains.
• Experience in supporting organizational digitization initiatives within Talent Acquisition, including process automation and optimization of recruitment workflows.
• Strong experience in working within structured recruitment environments with defined KPIs, SLAs, governance, and executive reporting requirements.
• Hands-on experience with ATS systems, recruitment dashboards, analytics, and data-driven performance tracking tools to support operational and management decision-making.
• Experience in developing recruitment reports, pipeline tracking, hiring forecasts, and executive-level recruitment progress dashboards.
• Strong stakeholder management skills with the ability to coordinate with senior management, project teams, and clients while working under pressure and tight deadlines.

• Excellent communication, leadership, planning, and problem-solving skills with the ability to manage multiple priorities in a rapidly growing organization.